Frequently asked questions
The following information is required to switch suppliers:
- personal information of the contract signatory (first name, surname, permanent residence and tax number);
- contact information of the contract signatory (i.e. telephone number and/or email address);
- number and address of metering point;
- personal information of the metering point owner, if the owner and signatory are not the same person;
- current account number if you wish to arrange payment via direct debit (standing order).
You can also find this information in the contract on access to the distribution system. Provide one of these documents prior to completing the form for switching suppliers. Our friendly consultants can assist you in completing your form through our toll-free number 080 1558, from Monday to Saturday, from 8 am to 8 pm.
No, switching suppliers is free.
No. Once you have sent the signed contract back to GEN-I, you have done everything that is required. We take care of all procedures regarding the termination of current contracts on your behalf at no extra cost.
The switch is usually completed within a few days, but no later than 21 days following the submission of the application to your distribution operator (i.e. local electricity distribution company).
Of course. In order to switch suppliers, simply complete our online form. The owner of the metering point or the holder of consent for connection must sign the necessary consent for your connection, and thus gives their consent to your use of the metering point.
No. The supplier cannot impact the quality of supplied electricity.