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Submission of meter reading

Still don't have a reader, which submits your consumption remotely? You can submit your realized monthly consumption via Moj GEN-I or SMS.

Switch supplier

We arrange everything to switch your supplier in your name. All you have to do is send us the details and choose how to sign the contract.

Our contact
MON - SAT: from 8 a.m. to 8 p.m. Sunday and public holidays: closed
Smart Energy
HOUSEHOLDS / NATURAL GAS

Natural gas

Besides caring for the environment, we also care for your savings, time and comfort. Fulfill all your household energy needs in one place.

As with carbon-free electricity, we also make it possible for you to arrange natural gas supply in one place. If you select a single electronic bill, this helps you save, reduce your paper consumption and become more active in protecting our planet.

What do I need to switch suppliers?

Switching to GEN-I is simple. You can do it entirely online or call one our friendly consultants for assistance.

>More about the simple switching of suppliers

Natural gas when moving into a new-build

We arrange everything to begin the supply of natural gas to your home and save you time.

>Everything about natural gas for new-builds

How do I conclude a contract remotely?

You only require a computer or mobile phone, an internet connection and email address to conclude a contract with us.

>More about the paperless conclusion of a contract

I wish to reduce my carbon footprint

Even though natural gas is not a carbon-free energy source, you can nonetheless reduce your carbon footprint by using it efficiently.

>More about the efficient use of natural gas

Switching of suppliers

Simple, convenient and digital. That will be your experience if you entrust us with your supply of natural gas. Complete the online form and we will ensure that your wish to switch suppliers will be received as soon as possible by the distribution operator that carries out switches.

Pricelists and special offers

Regular price list
Redni cenik zemeljskega plina za dobavo gospodinjskim odjemalcem (valid from July 1, 2022)

The new regular pricelist for the supply of natural gas to household customers in consumption groups CDK1 to CDK8 enters into force on July 1, 2022 and replaces the existing regular pricelists. The aforementioned offers and pricelists apply for the individual (independent) supply of natural gas to household customers, but not to the supply of natural gas for the common areas of apartment buildings.

>Check
Regular price list
Redni cenik zemeljskega plina za dobavo gospodinjskim odjemalcem - novi

Valid for household customers in consumption groups CDK1 to CDK8. The aforementioned offers and pricelists apply for the individual (independent) supply of natural gas to household customers, but not to the supply of natural gas for the common areas of apartment buildings.

>Check
Regular price list
Redni cenik zemeljskega plina za dobavo gospodinjskim odjemalcem (valid to June 30, 2022)

Valid for household customers in consumption groups CDK1 to CDK8. The aforementioned offers and pricelists apply for the individual (independent) supply of natural gas to household customers, but not to the supply of natural gas for the common areas of apartment buildings.

>Check

General terms and conditions of GEN-I, d.o.o. for the supply of natural gas

Before signing a contract, please read the general terms and conditions of GEN-I, d.o.o. for the supply of natural gas to household customers connected to the natural gas supply distribution system in consumption groups CDK1 to CDK8.

These general terms and conditions apply as of January 1, 2017, including the amendments applicable since May 1, 2022 (p. 5).

Frequently asked questions

No. Switching suppliers is free of charge.

The process of switching suppliers is very simple:

1. You complete the entire online form for switching suppliers yourself or choose to upload a photo/pdf of your most recent natural gas bill in the second step of the online form, on the basis of which we will prepare the contract documentation for you.

2. When concluding a contract electronically, the entire contract documentation is sent to your email address. You can then sign these documents electronically through a single click.

3. When concluding a contract in paper form, the entire documentation is sent to your permanent address. An envelope with prepaid postage will also be attached to the documentation. Please use this envelope to return a signed copy of the contract.

4. Leave the rest to us.

The following information is required to switch suppliers: 

  • personal information of the contract signatory (first name, surname, permanent residence and tax number);
  • contact information of the contract signatory (i.e. telephone number and/or email address);
  • number and address of metering point;
  • personal information of the metering point owner, if the owner and signatory are not the same person; and
  • current account number if you wish to arrange payment via direct debit (standing order). 

You can also find this information in the contract on access to the distribution system. Provide one of these documents prior to completing the form for switching suppliers. Our friendly consultants can assist you in completing your form via our toll-free number 080 1558, from Monday to Saturday, from 8 am to 8 pm. 

The switch is usually completed within a few days, but no later than 21 days following the submission of the application to the distribution system operator.

You will receive your natural gas bill between the 5th and 15th of the month for the previous monthly period.

The taking of meter readings will continue in the same manner as prior to the switch, with the distribution system operator remaining responsible for this task even after the switch is complete.

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