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Submission of meter reading

Still don't have a reader, which submits your consumption remotely? You can submit your realized monthly consumption via Moj GEN-I or SMS.

How to submit a meter reading
Switch supplier

We arrange everything to switch your supplier in your name. All you have to do is send us the details and choose how to sign the contract.

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Our contact
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Monday–Friday: from 8 a.m. to 8 p.m. Saturday: from 8 a.m to 2 p.m. Sunday and holidays: closed
HOUSEHOLDS / ELECTRICITY / PRICELISTS AND SPECIAL OFFERS

Pricelists and special offers

All price lists and special offers Regular price lists Special offers New clients Existing clients
Redni cenik električne energije za gospodinjske odjemalce

It applies to customers - household customers who purchase electricity for their own household use and who have submitted a request and subsequently entered into a contract for the supply of electricity to a household customer up to and including 26 April 2022. From 1 January 2024 onwards, the price list will apply to all household customers.

>Check
Redni cenik električne energije za samooskrbo gospodinjskih odjemalcev

We have prepared a special price list for solar power plant owners, which allows you to purchase solar power at an affordable price, even from the grid.

>Check
Electricity price list for household customers affected by the floods

This is applicable to household customers as well as those household customers included in a self-supply system affected by the floods and landslides in August 2023 who have suffered serious damage to their facilities or whose facilities have been completely destroyed so that there is no supply or no supply is possible.

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Redni cenik električne energije za gospodinjske odjemalce – julij22

Valid for all new household customers who purchase electricity for their own use, and who send an inquiry on or after August 8, 2022 and subsequently conclude a contract on the supply of electricity to a household customer.

>Check
Redni cenik električne energije za gospodinjske odjemalce - novi

Valid for all new household customers who purchase electricity for their own use, and who send an inquiry on or after April 27, 2022 and subsequently conclude a contract on the supply of electricity to a household customer.

>Check
Special offer "Sonce za toplotne črpalke"

The “Sonce za toplotne črpalke” special offer is over. This means that, from 3 March 2022 onwards, it will no longer be possible to participate in the “Sonce za toplotne črpalke” campaign. The promotional prices in the “Sonce for Heat Pumps” price list will also expire on 31 December 2023.

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EXPLANATION – REMINDER AND COLLECTION COSTS

Notwithstanding the provision of point 3.7 of the general terms and conditions for the supply of electricity to household customers, GEN-I does not charge customers reminder costs in the event of a delay in the payment of electricity bills, the costs of the collection of unsettled liabilities or the full cost of such services if they are provided by third parties (enforcement officers, lawyers, etc.). This does not apply to the costs of enforcement proceedings that the court may order a customer to repay at a seller's request in formal proceedings, taking into account the rules set out in applicable legislation.

SMS WITH SATISFACTION RATING

After making a call to the toll-free number 080 15 58, a caller receives a free SMS asking them to rate their satisfaction with GEN-I’s services. The return SMS is charged according to the current price list of the selected mobile telephony provider.

INFORMATION REGARDING FEES IMPOSED BY THE GOVERNMENT (TARIFFS)

By clicking on a specific fee, you will be directed to a web page where you can find the act that sets out that fee.

Other links and documents

>Table of minimum quality standards

>Explanation of bill

>Archive

Frequently asked questions

The regular price list is valid until we introduce a new regular price list or until revoked.

No, the contract for the supply of electrical energy for household customers is without any contractual obligation.

If you have remote reading, you can regularly monitor your consumption via the Moj GEN-I portal and note which months have a higher consumption. However if your metering point doesn't have remote reading established, we advise that you regularly submit your meter reading and ensure that your bills reflect your genuine consumption. With this, you will be able to track your consumption via the Moj GEN-I portal and learn when you can reduce the most electricity consumption. Additionally, have a look at our savings tips, which provide practical tips on how to reduce electricity consumption.

 

If you decide to receive your bill in an electronic format, we will add a discount amounting to €1.00 ECO without VAT (€1.22 with VAT) thus halving your monthly metering point fee amount.

Technologies for obtaining and storing renewable energy sources are still more expensive than technologies for producing electricity from fossil fuels. To reduce the cost for construction and the price of electricity for end customers, the technology for producing electricity from renewable sources is being rapidly developed. Any research, development and subsequent construction carry various costs, which, in the case of renewable Hydro or Solar energy, are an investment into a brighter tomorrow. By paying a minimal fee for energy generated by either Solar or Hydro energy, you will make an important contribution to society's green transformation.

VT means peak-time, which in the case of a two-tariff reading, is recorded every workday from 6 in the morning until 22 at night. MT means off-peak, which is recorded every working day between 22 at night and 6 in the morning and additionally on Saturdays, Sundays and public Holidays for the entire 24-hour period.

ET means the Standard Tariff, which in the case of a single-tariff reading, is recorded every day for the entire 24-hour period.

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Monday to Friday: from 8 a.m. to 8 p.m.

Saturday: from 8 a.m. to 2 p.m.

Sunday and holidays: closed

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