Search - GEN-I

Why do certain items on the bill remain unchanged even after switching my supplier?

... Certain items are determined by the law. As a supplier of electricity, GEN-I can only impact the price of electricity, while other items on the bill are prescribed by the Slovenian Government and the Energy Agency. These items are the same for all suppliers, in particular: use of the power grid

>Read more

How can I control consumption and the cost of electricity?

... We advise that you regularly monitor your consumption via the Moj GEN-I portal and determine in which months your consumption is higher. In this way, you will be able to determine when you can save the most on electricity consumption. Please also read our savings advice, which contains practical

>Read more

How do I know whether my bill relates to actual or estimated consumption (lump sum)?

... Check whether the bill states ‘LUMP SUM’ or ‘CHARGE FOR ACTUAL CONSUMPTION’. If a bill relates to estimated consumption (lump sum), the other side of the bill says ‘LUMP SUM’ under the metering point data. Meter readings are not stated next to the energy supply codes by different tariff (VT, MT or

>Read more

Upon contract termination I received a credit note. What do I have to do?

... For a refund, please provide the following information via the Moj GEN-I portal: number of your metering point, customer number or contract number; first name, surname and address of contract signatory, who is the current account holder; and current account number. If you do not use the portal,

>Read more

Carbon-free electricity

... Find out the advantages of carbon-free electricity.

>Read more

What is carbon-free electricity?

... This is electricity supplied exclusively from sources that do not generate CO2 emissions. The use of those sources contributes to the prevention of climate change, reduces the carbon footprint and promotes the green transformation of society. Carbon-free sources include nuclear energy and the

>Read more

Are any costs associated with the choice of CO₂-free electricity?

... The GEN-I Group facilitates the supply of electricity from carbon-free nuclear energy with no surcharge. In addition, we also wish to encourage the use of electricity from renewable energy sources. We therefore offer you the selection of electricity from 100% solar energy or 100% hydro energy for

>Read more

What benefits does the transition to carbon-less electricity bring?

... With the transition to an energy source that does no generate CO2 emissions, you protect our environment and help us in creating a green future for ourselves and for future generations. You won’t have to sacrifice any of your time for those efforts, as we will decarbonize your electricity

>Read more

How do you supply a sufficient amount of carbon-free electricity?

... Our excellent performance in the past and the trust that we have built with you, our customers, and the electricity traders we do business with have resulted in sound business relationships within and outside the borders of Slovenia. On that basis, we have concluded contracts on the supply of

>Read more