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When can I expect my electricity bill?

... Invoices for electricity are issued between the 5th and the 15th day of the month for the past month. Once these invoices are ready, they are sent to an external contractor that prints them and sends them to Pošta Slovenije d.o.o. Then, they deliver them no later than within three working days from

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How do I arrange payment?

... You can settle the bill via various banking channels (using online banking services, via SEPA direct debit – standing order, etc.) or at a selected place for the physical payment of bills. We suggest you arrange carefree payment via a standing order on the Moj GEN-I portal.

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What is the ECO discount?

... On certain price lists we reward you with an ECO discount, which halves the monthly fee amount, for selecting the receipt of bills in electronic form via the My GEN-I portal. The ECO discount amounts to €1.22 including VAT for each individual metering point. You can simply arrange the receipt of

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GEN-I supplies me both electricity and natural gas. Can I pay the costs for both energy products on a single bill?

... Of course. You can opt to receive a single bill for electricity and natural gas when the contract signatory for both energy products is the same person. This improves your overview of costs, while you save on payment commissions. The receipt of a single bill can be easily arranged on the Moj GEN-I

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How do I arrange payment via a standing order?

... The simplest way to arrange payment via a standing order is via the Moj GEN-I portal. If you are not yet using the portal, we suggest you create a user account today. The portal offers a number of digital business advantages, such as an overview of consumption and payments, the prompt submission of

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When do I receive an account reconciliation?

... If you have the remote reading option activated or submit meter readings yourself on a regular basis, the account reconciliation is not performed as you are already paying for actual consumption. Otherwise, if you are not submitting readings or do not have remote meter reading activated, the

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I know that from now on I will consume less/more electricity. How do I change estimated consumption/lump sum amount?

... In order to change the lump sum amount, please provide the following information via the Moj GEN-I portal: metering point number or contract number; desired lump sum amount (in euros or kWh); and data as to how long you wish the change to the lump sum amount to apply (until the next submitted

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Is ‘affordable flow’ taken into account in my billing?

... You can find the relevant data on your bill. If you have Electricity ET indicated on your bill, this means that your meter records consumption at the standard tariff (ET). If you have Electricity VT and Electricity MT indicated on the bill instead, this means that your meter records consumption at

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How can I file a complaint regarding a bill?

... Complaints must be submitted in writing, i.e. via the Moj GEN-I portal or via our e-mail address elektrika@gen-i.si.

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I have already received two formal notices (reminders) and have still not managed to settle my bill. Will you disconnect me from the network?

... To avoid being disconnected, you must settle all past-due outstanding bills by the due date stated on the most recent notice. Otherwise, we will inform the system operator, who will send you notification with the envisaged disconnection date. We advise you to carefully read the notification, as it

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