Search - GEN-I

I know that from now on I will consume less/more electricity. How do I change estimated consumption/lump sum amount?

... In order to change the lump sum amount, please provide the following information via the Moj GEN-I portal: metering point number or contract number; desired lump sum amount (in euros or kWh); and data as to how long you wish the change to the lump sum amount to apply (until the next submitted

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Is ‘affordable flow’ taken into account in my billing?

... You can find the relevant data on your bill. If you have Electricity ET indicated on your bill, this means that your meter records consumption at the standard tariff (ET). If you have Electricity VT and Electricity MT indicated on the bill instead, this means that your meter records consumption at

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How can I file a complaint regarding a bill?

... Complaints must be submitted in writing, i.e. via the Moj GEN-I portal or via our e-mail address elektrika@gen-i.si.

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I have already received two formal notices (reminders) and have still not managed to settle my bill. Will you disconnect me from the network?

... To avoid being disconnected, you must settle all past-due outstanding bills by the due date stated on the most recent notice. Otherwise, we will inform the system operator, who will send you notification with the envisaged disconnection date. We advise you to carefully read the notification, as it

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Can I pay for the precise amount of electricity that I consume?

... Of course. You can submit meter readings for bills for your actual consumption once a month, i.e. on the last day of the month or by no later than the 3rd day of the following month. It is easiest to submit the readings via the Moj GEN-I portal or via an SMS message. Instructions for the submission

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Why do certain items on the bill remain unchanged even after switching my supplier?

... Certain items are determined by the law. As a supplier of electricity, GEN-I can only impact the price of electricity, while other items on the bill are prescribed by the Slovenian Government and the Energy Agency. These items are the same for all suppliers, in particular: use of the power grid

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How can I control consumption and the cost of electricity?

... We advise that you regularly monitor your consumption via the Moj GEN-I portal and determine in which months your consumption is higher. In this way, you will be able to determine when you can save the most on electricity consumption. Please also read our savings advice, which contains practical

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How do I know whether my bill relates to actual or estimated consumption (lump sum)?

... Check whether the bill states ‘LUMP SUM’ or ‘CHARGE FOR ACTUAL CONSUMPTION’. If a bill relates to estimated consumption (lump sum), the other side of the bill says ‘LUMP SUM’ under the metering point data. Meter readings are not stated next to the energy supply codes by different tariff (VT, MT or

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Upon contract termination I received a credit note. What do I have to do?

... For a refund, please provide the following information via the Moj GEN-I portal: number of your metering point, customer number or contract number; first name, surname and address of contract signatory, who is the current account holder; and current account number. If you do not use the portal,

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Carbon-free electricity

... Find out the advantages of carbon-free electricity.

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