Search - GEN-I

When will I benefit from the lower price of electricity?

... A central register is currently being set up at the national level. Lists of beneficiaries who will be able to pay lower prices of electricity due to the damage suffered will be prepared on the basis of said register. Since procedures are currently pending, we will invoice the costs for all

>Read more

My property has been completely destroyed. Do I have to pay my electricity bill?

... TThe consumers whose properties were completely destroyed and where electricity consumption is not possible due to damaged electrical installations will not have to pay for the supplied electricity from 4 August 2023 until their electricity supply is restored. If the electricity supply is restored

>Read more

My energy source supply has been interrupted as a consequence of the floods. Who do I have to contact in order to restore my supply?

... In order to restore your electricity supply, you have to contact your distribution operator.

>Read more

Do I have to send a request to GEN-I in order to benefit from the lower price?

... You do not have to send any documents to GEN-I d.o.o., as the electricity supplier, in order to declare the damage. All the necessary information for the consideration of the lower price for eligible household consumers will be provided to us by the competent institutions in order to make the

>Read more

Who are the beneficiaries and who will select them?

... The electricity distribution operator. will obtain all the information about the damage caused to individual properties from the central register managed by the Administration of the Republic of Slovenia for Civic Protection and Disaster Relief for the purpose of reducing the prices of tariff lines

>Read more

Bills and payments

... Breaking down your electricity bill.

>Read more

When can I expect my electricity bill?

... Invoices for electricity are issued between the 5th and the 15th day of the month for the past month. Once these invoices are ready, they are sent to an external contractor that prints them and sends them to Pošta Slovenije d.o.o. Then, they deliver them no later than within three working days from

>Read more

How do I arrange payment?

... You can settle the bill via various banking channels (using online banking services, via SEPA direct debit – standing order, etc.) or at a selected place for the physical payment of bills. We suggest you arrange carefree payment via a standing order on the Moj GEN-I portal.

>Read more

What is the ECO discount?

... On certain price lists we reward you with an ECO discount, which halves the monthly fee amount, for selecting the receipt of bills in electronic form via the My GEN-I portal. The ECO discount amounts to €1.22 including VAT for each individual metering point. You can simply arrange the receipt of

>Read more

GEN-I supplies me both electricity and natural gas. Can I pay the costs for both energy products on a single bill?

... Of course. You can opt to receive a single bill for electricity and natural gas when the contract signatory for both energy products is the same person. This improves your overview of costs, while you save on payment commissions. The receipt of a single bill can be easily arranged on the Moj GEN-I

>Read more