Search - GEN-I

When do I have to submit my meter reading?

... In order to receive bills for actual consumption, you must submit meter readings once a month, i.e. during the last five days of the month.

>Read more

Can I submit meter readings via SMS if I do not know the metering point number?

... No. The metering point number is mandatory information for the submission of meter readings.

>Read more

I forgot to submit my meter reading. What will my bill be like?

... The natural gas bill will be issued for estimated consumption (lump sum), and an account reconciliation will be performed with the next submitted meter reading. We suggest you activate the receipt of SMS notifications for the submission of meter readings on the Moj GEN-I portal, which reminds you

>Read more

I submitted an incorrect meter reading. What can I do?

... We advise you to inform us accordingly as soon as possible or by the 3rd of the month via the e-mail address plin@gen-i.si.

>Read more

How do I make a natural gas meter reading?

... The gas meter only displays a single numeric field, which indicates natural gas consumption in cubic meters (m3). The numeric field displays a series of eight numbers, where the last three numbers are decimals. Only numbers up to a decimal point need to be listed during the meter reading process.

>Read more

Moj GEN-I portal

... Assistance in using the Moj GEN-I portal.

>Read more

What are the advantages of using the Moj GEN-I portal?

... Opt for the quick and simple management of your subscription. You have a comprehensive overview of your consumption, payments and bills in one place on the portal. In addition, the portal offers a number of other digital business advantages, such as: submission of meter readings without waiting

>Read more

How can I begin using Moj GEN-I?

... 1. On the website registration form, enter an active email address, i.e. the same one you provided for the conclusion of the contract. If you no longer use this email, you can also register using a different email. The entered email address will also serve as your username. Then select a random

>Read more

I forgot my password to access the Moj GEN-I portal. What can I do?

... Click the ‘Forgot my password’ link in the form for logging into your user account on the homepage Moj GEN-I , and enter your e-mail address (username). You will be sent a confirmation link that you click to reset your password. A new password, which you can change under the ‘Settings’ tab when you

>Read more

Can I join new promotions on the portal?

... Of course. Whenever there is a live promotion, you can join directly via the portal. On the right top part of the page, click the user profile icon, select the ‘Settings’ tab, then click the ‘Promotions’ tab and confirm the selection of the promotion you desire.

>Read more