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Meter and meter reading

... How to take and submit your meter reading.

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How do I submit a meter reading via the Moj GEN-I portal?

... This procedure is fast and simple. Enter your meter reading in the form and confirm it. You can also activate free SMS notifications that will remind you each month of the deadline for the submission of meter readings. You can also monitor your previous consumption on the portal. You can access

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How do I submit my meter reading via SMS?

... During the meter reading process, you can submit meter readings in the quickest way directly from your mobile phone. Just send us an SMS with the current meter reading to phone number +386 (0)30 200 111. Include the following in your SMS: the keyword STANJE; the designation ‘ZP’; the

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Do I have to submit meter readings every month?

... No. We recommend you submit meter readings if you wish to receive bills for actual consumption.

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How can I submit meter readings?

... There are multiple ways to submit meter readings: the simplest way is to submit meter readings via the Moj GEN-I portal. Open an account and begin to use the many advantages of digital business, such as the prompt submission of meter readings, a better overview of consumption, and simple and

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When do I have to submit my meter reading?

... In order to receive bills for actual consumption, you must submit meter readings once a month, i.e. during the last five days of the month.

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Can I submit meter readings via SMS if I do not know the metering point number?

... No. The metering point number is mandatory information for the submission of meter readings.

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I forgot to submit my meter reading. What will my bill be like?

... The natural gas bill will be issued for estimated consumption (lump sum), and an account reconciliation will be performed with the next submitted meter reading. We suggest you activate the receipt of SMS notifications for the submission of meter readings on the Moj GEN-I portal, which reminds you

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I submitted an incorrect meter reading. What can I do?

... We advise you to inform us accordingly as soon as possible or by the 3rd of the month via the e-mail address plin@gen-i.si.

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How do I make a natural gas meter reading?

... The gas meter only displays a single numeric field, which indicates natural gas consumption in cubic meters (m3). The numeric field displays a series of eight numbers, where the last three numbers are decimals. Only numbers up to a decimal point need to be listed during the meter reading process.

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