In order to change the address to which bills are sent to an address that differs from your address of permanent residence, please send us a written request via the Moj GEN-I portal. All subsequent bills will then be sent to that address.
A change to the owner and payer of a metering point must be made and a new contract on electricity supply concluded, which you can simply conclude via this online form. In addition to the contract, the contract documentation to arrange changes includes:
- an application for an owner change;
- owner’s consent to register payer; and
- in the event of co-ownership, consent from co-owners to register the owner of the metering point.
In addition to the entire contract documentation, in order to arrange a change to the owner and payer of the metering point, you must also present evidence of metering point ownership (extract from the land register, notarized sales contract, decision on inheritance, etc.) and a handover record (where available) that lists a meter reading, which is not older than 30 days.
There is a 30-day period to arrange the change. Within this period, you must submit the entire documentation to the distribution operator who is responsible for the implementation and registering of changes to the metering point.
The new tenant will be required to conclude the electricity supply contract, which they can simply conclude via this online form and make a change to the payer of the metering point. The owner’s consent to register the payer, which you must also sign as the apartment owner, will be attached to the contract to arrange this change. This contract and consent can be signed simply in digital form without requiring any authorization whatsoever.
There is a 30-day period to arrange the change. Within this period, you must submit the entire documentation to the service provider performing the tasks of distribution operator who is responsible for the implementation and registering of changes to the metering point.
As a supplier, we can only arrange a reduction in calculated power, while any increase must be arranged by you directly with the distribution operator. The application for reduction in calculated power is found here.
We suggest you consult an expert prior to making any changes to the calculated power. A reduction in the power or capacity of fuses can cause undesired power outages due to the simultaneous use of major power consumers, while an increase in capacity will enable the simultaneous use of multiple major consumers, but in turn will raise your electricity bill.
All you need to make this change is to complete the form you find here. After we receive the completed and signed form, we send it to the responsible distribution operator, who will inform you of subsequent steps as required. The costs incurred due to the change are determined by the distribution operator and are paid directly to the operator.
Prior to submitting the application, please check whether the change in billing will meet your expectations and any costs associated with such change. Only then submit a completed and signed application.
Please provide the completed and signed statement of changes to personal information to make changes to your personal information. We will submit this statement to the distribution operator who will update this information for all the metering points linked to the same owner or contract signatory.
In order to terminate a contract, household customers are required to simply complete the contract termination form for household customers (small business customers complete the contract termination form for small business customers), and upload it to us via the My GEN-I portal or send it to our e-mail address email@example.com.
To disconnect the metering point, send us a completed and signed application for disconnection, and we will arrange the disconnection for you at the distribution operator.