Pay as much as you use
If you do not have a meter installed at your metering point that enables the remote reading of electricity consumption, you can submit meter readings to us monthly and thus ensure you receive electricity bills according to your actual consumption.
You can submit a meter reading between the last day of the previous month and the 3rd day of the current month, using the different options that are presented below.
Submission of meter readings via the Moj GEN-I portal
This procedure is fast and simple. Enter your meter reading in the form, select the date of the reading and confirm it. You can also activate free SMS notifications that will remind you each month of the deadline for the submission of meter readings. You can also monitor your previous consumption on the portal.
You can access the portal here.
Submission of meter readings via SMS
During the meter reading process, you can submit meter readings in the quickest way directly from your mobile phone. Send us an SMS with the current meter reading to phone number +386 (0)30 200 111.
Include the following in your SMS:
- the keyword STANJE;
- the metering point number (indicated on the top part of the second page of the electricity bill);
- the ET code for a single-tariff meter, and the VT and MT code for dual-tariff meter; and
- the current meter reading.
You will be charged for the sent SMS by your mobile service operator in accordance with your package and the operator’s applicable pricelist. Upon successful submission of a meter reading, we will send you a free SMS message for confirmation. The 030 200 111 phone number is only intended for the receipt of SMS messages with meter readings.
For detailed information about meter reading see the question »How do I take a meter reading« below«.
No. The distribution operator, who remains unchanged even after a supplier switch, is responsible for taking readings.
First check what type of meter you have, i.e. analogue or digital. The taking of readings from an analogue meter differs depending on whether you have a single- or dual-tariff meter. The dual-tariff meter measures electricity consumption at the peak tariff (VT) and off-peak tariff (MT). The first series numbers in the upper window shows the VT, while the second series of numbers in the bottom window shows the MT. Each window can contain no more than six numbers where the last number is a decimal.
The single-tariff meter measures consumption at a single tariff (ET). This meter only shows one series of numbers, which also cannot contain more than six numbers, where the last number is a decimal.
Note: during the reading of an ordinary meter, only list numbers up to decimal point.
Digital meters differ from analogue meters in that they only have one window that alternates between the display of data regarding consumption at peak tariff (VT), off-peak tariff (MT) or single tariff (ET), and data regarding date and time at a fixed interval.
Note: likewise for digital meters, only numbers up to the decimal point are read for the submission of meter readings. Decimals are therefore omitted during reading.
No. We recommend the submission of meter readings to customers who have yet to set up remote readings and wish to pay bills for actual consumption.
There are multiple ways to submit meter readings:
- the simplest way is to submit meter readings via the Moj GEN-I portal. Open an account and begin to use the many advantages of digital business, such as the prompt submission of meter readings, a better overview of consumption, and simple and quick communication with GEN-I; and
- the second option is to submit meter readings to the +386 (0)30 200 111 number via SMS messages. For more detailed instructions see the video on submitting meter readings via SMS.
No. The metering point number is mandatory information for the submission of meter readings.
For the issuance of bills for actual consumption, submit meter readings once a month between the last day of the current month and the 3rd day of the following month, inclusive.
The electricity bill will be issued for estimated consumption (lump sum), and account reconciliation will be performed with the next submitted meter reading. We suggest you activate the receipt of SMS notifications for the submission of meter readings on the Moj GEN-I portal, which reminds you each month of the deadline for the submission of meter readings.
No. If remote reading is set up at your metering point, you do not need to submit meter readings.
Please send us an email as soon as possible via email@example.com, informing us that an error has occurred in the submission of a meter reading. At the same time, please submit the correct metering point number and meter reading.
If remote meter reading is not set up at your metering point, we kindly request that you submit a reading of your new meter by the 3rd of the month. If remote meter reading has already been set up for your metering point, you do not have to do anything. Data regarding meter replacement will be sent to you by your distribution operator.
When submitting a meter reading via the Moj GEN-I portal, you will receive information regarding the estimated amount of the bill immediately after the meter reading has been submitted.
Data regarding electricity consumption for the single-tariff and dual-tariff measuring modes are displayed alternatively (every 10 seconds) on the digital meter. Code numbers that are displayed on the screen in front of the measured amount are used for the identification of displayed data. Their meaning is also noted on the front plate of the meter. The precise meaning of the codes is given below for simpler understanding:
- 1.8.0 – consumed electricity in single-tariff measurement (ET),
- 1.8.1 – consumed electricity in dual-tariff measurement at peak tariff (VT), and
- 1.8.2 – consumed electricity in dual-tariff measurement at off-peak tariff (MT).
- 0.9.1 – current time, and
- 0.9.2 – date.