Invoices for natural gas are issued between the 5th and the 15th day of the month for the past month. Once these invoices are ready, they are sent to an external contractor that prints them and sends them to Pošta Slovenije d.o.o. Then, they deliver them no later than within three working days from their receipt. Digitally issued invoices are uploaded into your online banking or Moj GEN-I portal immediately after issuing them. You will simultaneously also receive an e-mail notification with the invoice. The advantage of receiving invoices digitally is that there is generally no delay between the date of issue of the invoice (by the supplier) and the date of receipt of the invoice (by the customer), whereas, in the event of a physically sent invoice, the date of issue of the invoice (by the supplier) is delayed by 3.5 or more working days for the invoice to be delivered by Pošta Slovenije (which depends on weekends, holidays and other non-working days).
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You can settle all your liabilities in the usual way, i.e. via various banking channels (using online banking services, via SEPA direct debit – standing order, etc.) or at a selected place for the physical payment of bills. We suggest you arrange carefree payment via a standing order with a single click on the Moj GEN-I portal.
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Of course. You can opt to receive a single bill. In addition, you can also combine your bills for several metering points for a specific energy product. This improves your overview of costs, while you save on payment commissions.
The receipt of a single bill can be easily arranged on the Moj GEN-I portal. You can also contact us at plin@gen-i.si or elektrika@gen-i.si, and inform us which metering points and/or energy products you wish to pay for through a single bill. The condition for receiving a single bill is that the signatory of contracts for all metering points and/or energy products must be the same person.
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In the event of the regular monthly submission of meter readings, your bills already include your actual natural gas consumption. If you forget to submit a meter reading or if you pay for natural gas based on estimated consumption, an account reconciliation will be performed after we receive your new meter reading. You can do this at any time yourself. Otherwise, the distribution system operator that performs the meter reading at least once a year is responsible for taking meter readings. An account reconciliation is thus performed at least once a year, after the receipt of reading data from the distribution system operator.
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If you are classified in consumption group CDK1, you may receive quarterly bills. Information regarding the consumption group to which your consumption point belongs is found on your natural gas bill. Quarterly statements of account are drafted in regular billing periods: January–March, April–June, July–September and October–December. Transitioning to the quarterly receipt of bills is possible with the subsequent billing period.
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Complaints must be submitted in writing, most simply via the Moj GEN-I portal or via our e-mail address plin@gen-i.si.
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The simplest way to arrange payment via a standing order is via the Moj GEN-I portal. If you are not yet using the portal, we suggest you create a user account today. The portal offers a number of digital business advantages, such as an overview of consumption and payments, the prompt submission of meter readings, simple communication with our consultants, the monitoring of promotional offers and much more.
If you are unable to use the portal, payment via a standing order can also be arranged by sending us a completed and signed form for establishing a standing order (SEPA) via our e-mail address plin@gen-i.si
We will arrange a standing order at your bank on your behalf.
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As a supplier, GEN-I can only impact the price of natural gas, while other items on the bill are determined under the law by the Slovenian government and the Energy Agency. These items are the same for all suppliers:
- fee for distribution (lump sum, consumption) and measurements;
- the CHP and RES contribution (pursuant to Article 377 of the EZ-1);
- the energy efficiency contribution (pursuant to Article 317 of the EZ-1);
- environmental tax on CO2 emissions; and
- excise duty.
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