In order to change the address to which bills are sent to an address that differs from your address of permanent residence, please send us a written request via the Moj GEN-I portal. All subsequent bills will then be sent to that address.
A change to the owner and payer of a metering point must be made and a new contract on natural gas supply concluded, which you can simply conclude via this online form. In addition to the contract, the contract documentation to arrange changes includes:
- an application for an owner change and
- in the event of co-ownership, consent from the co-owner to register the owner of the metering point.
In addition to the entire contract documentation, in order to arrange a change to the owner and payer of the metering point, you must also present evidence of metering point ownership (extract from the land register, notarized sales contract, decision on inheritance, etc.) and a handover record (where available) that lists a gas meter reading, which is not older than 30 days.
There is a 30-day period to arrange the change. Within this period, you must submit the entire documentation to the distribution system operator who is responsible for the implementation and registering of changes to the metering point.
The new tenant will be required to conclude a natural gas supply contract, which they can simply conclude via this online form and make a change to the payer of the metering point. The owner’s consent to register the payer, which you must also sign as the apartment owner, will be attached to the contract to arrange this change. This contract and consent can be signed simply in digital form without requiring any authorization whatsoever.
Please provide the completed and signed statement of changes to personal information to make changes to your personal information. We will submit this statement to the distribution system operator who will update this information for all the metering points linked to the same owner or contract signatory.
In order to terminate a contract, simply complete the form for contract termination, business owners fill out the business form for contract termination, and upload it to the Moj GEN-I portal or send it to our email address email@example.com.