The consumers whose properties were completely destroyed and where natural gas consumption is not possible due to damaged electrical installations will not have to pay for the supplied natural gas from 4 August 2023 until their natural gas supply is restored.
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You do not have to send any documents to GEN-I d.o.o. as the natural gas supplier in order to declare the damage. All the necessary information for the exemption of payment for natural gas for eligible household consumers will be provided to us by the competent institutions in order to make the process as simple as possible for you.
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In order to restore your natural gas supply, you will have to contact your distribution system operator.
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