User support

At GEN-I, we believe that an excellent user experience is not just part of a service, but its very essence. Our user support is based on listening, understanding and seeking out the best solutions for the needs of every individual. Our approach aims to build long-term relationships of trust that strengthen customer loyalty and brand recognition.

Caring for users means being responsive, reliable, and friendly in every interaction and on every channel. Every day, our teams ensure that the experience with GEN-I is pleasant, simple, and effective, whether it's a question, advice, or solving a challenge. Our reliability and focus on user needs are also confirmed by numerous awards and recognitions, including eight consecutive Trusted Brand awards and three Customer-Friendly Supplier titles.

Check our vacanies and join our team of traders and analysts.

The user support team provides after-sales support, customer communication, and a comprehensive user experience. We answer questions, give advice, resolve ambiguities, and assist with changes at measuring points. We deal with more complex issues and complaints, prepare informative offers, and provide customers with technical support for the operation of devices. With precision, responsibility, and professionalism, we ensure that users receive timely, comprehensive, and high-quality support.

Our team consists of colleagues with excellent communication and technical skills, united by a desire to provide an exceptional user experience. We are empathetic, patient, and use our expertise and positive energy to find the best solution even in challenging situations. We work with the marketing, sales, technical support, and development departments to provide users with comprehensive service and consistent quality at all points of contact with GEN-I.

If you enjoy working with people, understand the importance of a top-notch user experience, and know how to listen and advise, join our team, where we strive to ensure the satisfaction of our users every day.

Check out our job openings and become part of an environment where we value friendliness, professionalism, and cooperation. 

"What I like about working in the call center is the combination of professionalism on the one hand and sincerity and warmth in communicating with customers on the other. Every day, I contribute something useful—whether it's advice or a smile over the phone."

- Melanija, Customer Relations Advisor