Pricelists and special offers

EXPLANATION – REMINDER AND COLLECTION COSTS

Notwithstanding the provision of point 3.7 of the general terms and conditions for the supply of natural gas to customers connected to the natural gas distribution system in consumption groups CDK1 to CDK8 (inclusive), GEN-I does not charge customers reminder costs in the event of a delay in the payment of natural gas bills, the costs of the collection of unsettled liabilities or the full cost of such services if they are provided by third parties (enforcement officers, lawyers, etc.). This does not apply to the costs of enforcement proceedings that the court may order a customer to repay at a seller's request in formal proceedings, taking into account the rules set out in applicable legislation.

SMS WITH SATISFACTION RATING

After making a call to the toll-free number 080 15 58, a caller receives a free SMS asking them to rate their satisfaction with GEN-I’s services. The return SMS is charged according to the current price list of the selected mobile telephony provider.

INFORMATION REGARDING FEES IMPOSED BY THE GOVERNMENT (TARIFFS)

By clicking on a specific fee, you will be directed to a web page where you can find the act that sets out that fee.

Fee for distribution (lump sum, consumption) and measurements: the amount of the network charge is set out in an internal act of the geographically responsible operator of the distribution system. That act can be found here.
Energy efficiency contribution (pursuant to Article 317 of the EZ-1)
CHP and RES contribution (contribution to support the production of electricity from high-efficiency cogeneration and renewable energy sources in accordance with Article 377 of the EZ-1)
Environmental tax on CO2 emissions
Excise duty

Frequently asked questions

The regular price list is valid until we introduce a new regular price list or until revoked.

No, the contract for the supply of electrical energy for household customers is without any contractual obligation.

No. Switching suppliers is free of charge.

No. Once you have sent the signed contract back to GEN-I, you have nothing else to do. We take care of all procedures and the termination of current contracts on your behalf at no extra cost.

GEN-I enables the conclusion of a contract remotely without any special certificates. You only require a computer or mobile phone, an internet connection and email address. After a contract is concluded remotely, we send all the contract documentation to your email address. With just one click on a button in the email, you sign the documents. After clicking the button, a copy of the signed documentation will be sent to your email address, while another copy is sent to the operator of the distribution system who is responsible for the recording of switches and changes to metering points. We inform you as soon as we receive their response.

Pricelists and special offers

EXPLANATION – REMINDER AND COLLECTION COSTS

SMS WITH SATISFACTION RATING

INFORMATION REGARDING FEES IMPOSED BY THE GOVERNMENT (TARIFFS)

Other links and documents

Frequently asked questions