... You can settle the bill via various banking channels (using online banking services, via SEPA direct debit – standing order, etc.) or at a selected place for the physical payment of bills. We suggest you arrange carefree payment via a standing order on the Moj GEN-I portal.
>Read more... On certain price lists we reward you with an ECO discount, which halves the monthly fee amount, for selecting the receipt of bills in electronic form via the My GEN-I portal. The ECO discount amounts to €1.22 including VAT for each individual metering point. You can simply arrange the receipt of
>Read more... Of course. You can opt to receive a single bill for electricity and natural gas when the contract signatory for both energy products is the same person. This improves your overview of costs, while you save on payment commissions. The receipt of a single bill can be easily arranged on the Moj GEN-I
>Read more... The simplest way to arrange payment via a standing order is via the Moj GEN-I portal. If you are not yet using the portal, we suggest you create a user account today. The portal offers a number of digital business advantages, such as an overview of consumption and payments, the prompt submission of
>Read more... If you have the remote reading option activated or submit meter readings yourself on a regular basis, the account reconciliation is not performed as you are already paying for actual consumption. Otherwise, if you are not submitting readings or do not have remote meter reading activated, the
>Read more... In order to change the lump sum amount, please provide the following information via the Moj GEN-I portal: metering point number or contract number; desired lump sum amount (in euros or kWh); and data as to how long you wish the change to the lump sum amount to apply (until the next submitted
>Read more... You can find the relevant data on your bill. If you have Electricity ET indicated on your bill, this means that your meter records consumption at the standard tariff (ET). If you have Electricity VT and Electricity MT indicated on the bill instead, this means that your meter records consumption at
>Read more... Complaints must be submitted in writing, i.e. via the Moj GEN-I portal or via our e-mail address elektrika@gen-i.si.
>Read more... To avoid being disconnected, you must settle all past-due outstanding bills by the due date stated on the most recent notice. Otherwise, we will inform the system operator, who will send you notification with the envisaged disconnection date. We advise you to carefully read the notification, as it
>Read more... Of course. You can submit meter readings for bills for your actual consumption once a month, i.e. on the last day of the month or by no later than the 3rd day of the following month. It is easiest to submit the readings via the Moj GEN-I portal or via an SMS message. Instructions for the submission
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