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How can I calculate annual household consumption?

... You can calculate total consumed electricity by subtracting electricity transmitted to the network (as seen on the meter under item 2.8.0) from produced electricity (as seen in the application) and adding that difference to electricity drawn from the network (also seen on the meter under item

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Meter and meter reading

... How to read and submit your meter reading.

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Will GEN-I be responsible for taking meter readings after the supplier switch is complete?

... No. The distribution operator, who remains unchanged even after a supplier switch, is responsible for taking readings.

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Is it mandatory to submit meter readings every month?

... No. We recommend the submission of meter readings to customers who have yet to set up remote readings and wish to pay bills for actual consumption.   

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How can I submit meter readings?

... There are multiple ways to submit meter readings: the simplest way is to submit meter readings via the Moj GEN-I portal. Open an account and begin to use the many advantages of digital business, such as the prompt submission of meter readings, a better overview of consumption, and simple and quick

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Can I submit meter readings via SMS messages if I do not know the metering point number?

... No. The metering point number is mandatory information for the submission of meter readings.

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When do I have to submit my meter reading?

... For the issuance of bills for actual consumption, submit meter readings once a month between the last day of the current month and the 3rd day of the following month, inclusive. 

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I forgot to submit my meter reading. What will my electricity bill be like?

... The electricity bill will be issued for estimated consumption (lump sum), and account reconciliation will be performed with the next submitted meter reading. We suggest you activate the receipt of SMS notifications for the submission of meter readings on the Moj GEN-I portal, which reminds you each

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I have a digital meter that facilitates the remote submission of meter readings. Am I still required to submit meter readings?

... No. If remote reading is set up at your metering point, you do not need to submit meter readings.   

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I entered the wrong metering point number in the SMS and received a confirmation email on the successful submission of a meter reading. What should I do?

... Please send us an email as soon as possible via elektrika@gen-i.si, informing us that an error has occurred in the submission of a meter reading. At the same time, please submit the correct metering point number and meter reading.   

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