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Can I carry the generated energy surplus forward to the next accounting period?

... No. Surpluses and deficits are not carried forward from one accounting period to another.

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Can I use surpluses at another metering point?

... Not the surpluses. You may, however, arrange for produced energy to be transferred to another metering point if that metering point is connected to the same transformer station as a self-sufficient supply device. Such relationships are regulated by the distribution operator.

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Do I get paid for produced energy surpluses?

... No. In accordance with the Decree on the self-sufficient supply of electricity from renewable energy sources, surplus electricity is transmitted unpaid to the seller. Nevertheless, GEN-I recognizes a discount for its customers in the amount of one monthly fee for every whole surplus MWh of

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How can I calculate annual household consumption?

... You can calculate total consumed electricity by subtracting electricity transmitted to the network (as seen on the meter under item 2.8.0) from produced electricity (as seen in the application) and adding that difference to electricity drawn from the network (also seen on the meter under item

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Meter and meter reading

... How to read and submit your meter reading.

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Will GEN-I be responsible for taking meter readings after the supplier switch is complete?

... No. The distribution operator, who remains unchanged even after a supplier switch, is responsible for taking readings.

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Is it mandatory to submit meter readings every month?

... No. We recommend the submission of meter readings to customers who have yet to set up remote readings and wish to pay bills for actual consumption.

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How can I submit meter readings?

... There are multiple ways to submit meter readings: the simplest way is to submit meter readings via the Moj GEN-I portal. Open an account and begin to use the many advantages of digital business, such as the prompt submission of meter readings, a better overview of consumption, and simple and quick

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Can I submit meter readings via SMS messages if I do not know the metering point number?

... No. The metering point number is mandatory information for the submission of meter readings.

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When do I have to submit my meter reading?

... For the issuance of bills for actual consumption, submit meter readings once a month between the last day of the current month and the 3rd day of the following month, inclusive.

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