This website uses cookies. We use cookies to ensure the performance of the website, to make it easier to view its content, to monitor viewing statistics for a better user experience every day, and for advanced advertising. By clicking “Accept all”, you agree to us setting all cookies for processing purposes. You can select and edit individual groups of cookies by clicking “Cookie settings”. Cookies are harmless and temporary.
Accept all
>Cookie settings >Cookie policy
In the settings, you can choose which groups of cookies you want to set and confirm your choice by clicking the appropriate button. If you wish to set all three groups of cookies, click “Accept all”. Otherwise, select the groups of cookies you wish to accept and click “Confirm selection”. Learn more about cookies here.

Strictly necessary cookies These cookies are essential for the full functionality of the website. Without them, the functionality of the website would be impaired and it would be impossible to use the portal and its basic functionalities (e.g. logging in). We do not need your consent for these cookies as they do not contain personal data and cannot be turned off.
Marketing cookies These cookies are set by our advertising partners and other partner companies and are used for the purpose of advanced advertising, for example to display more relevant content to the user on other websites (e.g. Facebook, Google). If you do not accept these cookies, you will see ads online that are not tailored to your interests.
Analytical cookies These cookies help us collect anonymous information about how you use our websites. We use this information to improve the functionality of our websites (e.g. to improve the accessibility of the most visited pages).
Accept all
Confirm selection
SLO | EN
User Moj GEN-I
Hamburger
Close
SLO | EN
User Moj GEN-I
SEARCH

Search results ''

All (369) Other (369)

Other

Will GEN-I be responsible for taking meter readings after the supplier switch is complete?

... No. The distribution operator, who remains unchanged even after a supplier switch, is responsible for taking readings.

>Read more
Is it mandatory to submit meter readings every month?

... No. We recommend the submission of meter readings to customers who have yet to set up remote readings and wish to pay bills for actual consumption.   

>Read more
How can I submit meter readings?

... There are multiple ways to submit meter readings: the simplest way is to submit meter readings via the Moj GEN-I portal. Open an account and begin to use the many advantages of digital business, such as the prompt submission of meter readings, a better overview of consumption, and simple and quick

>Read more
Can I submit meter readings via SMS messages if I do not know the metering point number?

... No. The metering point number is mandatory information for the submission of meter readings.

>Read more
When do I have to submit my meter reading?

... For the issuance of bills for actual consumption, submit meter readings once a month between the last day of the current month and the 3rd day of the following month, inclusive. 

>Read more
I forgot to submit my meter reading. What will my electricity bill be like?

... The electricity bill will be issued for estimated consumption (lump sum), and account reconciliation will be performed with the next submitted meter reading. We suggest you activate the receipt of SMS notifications for the submission of meter readings on the Moj GEN-I portal, which reminds you each

>Read more
I have a digital meter that facilitates the remote submission of meter readings. Am I still required to submit meter readings?

... No. If remote reading is set up at your metering point, you do not need to submit meter readings.   

>Read more
I entered the wrong metering point number in the SMS and received a confirmation email on the successful submission of a meter reading. What should I do?

... Please send us an email as soon as possible via elektrika@gen-i.si, informing us that an error has occurred in the submission of a meter reading. At the same time, please submit the correct metering point number and meter reading.   

>Read more
My meter has been replaced. What do I have to do?

... If remote meter reading is not set up at your metering point, we kindly request that you submit a reading of your new meter by the 3rd of the month. If remote meter reading has already been set up for your metering point, you do not have to do anything. Data regarding meter replacement will be sent

>Read more
Can I calculate the estimated amount of the bill after submitting a meter reading?

... When submitting a meter reading via the Moj GEN-I portal, you will receive information regarding the estimated amount of the bill immediately after the meter reading has been submitted.

>Read more
Scroll
Contact
Phone Icon Phone Number

Monday to Friday: from 8 a.m. to 8 p.m.

Saturday: from 8 a.m. to 2 p.m.

Sunday and holidays: closed

Personal data protection Legal notice Cookie policy