Search - GEN-I

How do I take a meter reading?

... First check what type of meter you have, i.e. analogue or digital. The taking of readings from an analogue meter differs depending on whether you have a single- or dual-tariff meter. The dual-tariff meter measures electricity consumption at the peak tariff (VT) and off-peak tariff (MT). The

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What do the codes on the digital meter mean?

... Data regarding electricity consumption for the single-tariff and dual-tariff measuring modes are displayed alternatively (every 10 seconds) on the digital meter. Code numbers that are displayed on the screen in front of the measured amount are used for the identification of displayed data. Their

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Moj GEN-I portal

... Assistance in using the Moj GEN-I portal.

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What are the advantages of using the Moj GEN-I portal?

... Opt for the quick and simple management of your subscription. You have a comprehensive overview of your consumption, payments and bills in one place on the portal. In addition, the portal offers a number of other digital business advantages, such as: submission of meter readings without waiting

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How can I begin using Moj GEN-I?

... 1. On the website Moj GEN-I, enter an active e-mail address, i.e. the same one you provided for the conclusion of the contract. If you no longer use this e-mail, you can also register with a different e-mail. The entered e-mail address will also be used as your username. Then select a random

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I have forgotten my password to access Moj GEN-I. What should I do?

... Click the link ‘Forgot my password’ in the form for logging into my user account on the homepage Moj GEN-I , and enter your e-mail address (username). You will be sent a confirmation link that you click to reset your password. A new password, which you can change under the ‘Settings’ tab when you

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Can I select an energy source on the portal?

... Yes. In the section ‘Settings’, find the tab ‘Metering points’ and under the selected metering point click ‘Edit settings’, select the desired source of energy and confirm your selection. Complete the process by clicking the ‘Confirm’ button. We begin supplying electricity from your chosen source

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Can I join new promotions on the portal?

... Of course. Whenever there is a live promotion, you can join directly via the portal. On the right-hand side at the top of the page, click the user profile icon, select the ‘Settings’ tab, then click the ‘Promotions’ tab and confirm the selection of the promotion you desire.

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Is Moj GEN-I also available as a mobile app?

... Currently, the portal is not available as a mobile app.

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Can I change my username?

... No. You cannot change your username. If you are no longer using the email address connected with the portal, please inform us on the Moj GEN-I portal, using the ‘Send us a message’ tab, so we can deactivate your username. You can then re-register on the portal with a new e-mail address.

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