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I forgot to submit my meter reading. What will my electricity bill be like?

... The electricity bill will be issued for estimated consumption (lump sum), and account reconciliation will be performed with the next submitted meter reading. We suggest you activate the receipt of SMS notifications for the submission of meter readings on the Moj GEN-I portal, which reminds you each

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I have a digital meter that facilitates the remote submission of meter readings. Am I still required to submit meter readings?

... No. If remote reading is set up at your metering point, you do not need to submit meter readings.   

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I entered the wrong metering point number in the SMS and received a confirmation email on the successful submission of a meter reading. What should I do?

... Please send us an email as soon as possible via elektrika@gen-i.si, informing us that an error has occurred in the submission of a meter reading. At the same time, please submit the correct metering point number and meter reading.   

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My meter has been replaced. What do I have to do?

... If remote meter reading is not set up at your metering point, we kindly request that you submit a reading of your new meter by the 3rd of the month. If remote meter reading has already been set up for your metering point, you do not have to do anything. Data regarding meter replacement will be sent

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Can I calculate the estimated amount of the bill after submitting a meter reading?

... When submitting a meter reading via the Moj GEN-I portal, you will receive information regarding the estimated amount of the bill immediately after the meter reading has been submitted.

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How do I take a meter reading?

...   First check what type of meter you have, i.e. analogue or digital. The taking of readings from an analogue meter differs depending on whether you have a single- or dual-tariff meter. The dual-tariff meter measures electricity consumption at the peak tariff (VT) and off-peak tariff (MT). The

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What do the codes on the digital meter mean?

... Data regarding electricity consumption for the single-tariff and dual-tariff measuring modes are displayed alternatively (every 10 seconds) on the digital meter. Code numbers that are displayed on the screen in front of the measured amount are used for the identification of displayed data. Their

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Moj GEN-I portal

... Assistance in using the Moj GEN-I portal.

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What are the advantages of using the Moj GEN-I portal?

... Opt for the quick and simple management of your subscription. You have a comprehensive overview of your consumption, payments and bills in one place on the portal. In addition, the portal offers a number of other digital business advantages, such as:   submission of meter readings without waiting

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How can I begin using Moj GEN-I?

... 1. On the website Moj GEN-I, enter an active e-mail address, i.e. the same one you provided for the conclusion of the contract. If you no longer use this e-mail, you can also register with a different e-mail. The entered e-mail address will also be used as your username. Then select a random

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