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Could a supplier switch change the quality of supplied electricity?

... No. The supplier cannot impact the quality of supplied electricity.

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Can I withdraw from the contract I have concluded with you?

... Yes. Withdrawal from the contract is free for household customers, who are required to settle their liabilities to GEN-I prior to that withdrawal (electricity bills, potential liability for damage, etc.). In the event of contract termination, you are required to conclude a new supply contract with

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When do I have to sign a new electricity supply contract?

... The signing of a new contract is mandatory in three instances: if you established a new connection to the network, i.e. due to a new-build that to date had not been connected, or if reconnection is required (if the metering point had been disconnected); if you are the new owner of a metering point

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How will meter readings be taken after a switch?

... Reading will be taken in the same manner as before a switch. The distribution operator remains responsible for this task even after a supplier switch.  

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Do I first have to terminate my contract with the current supplier? Do I have to inform the electricity distribution company or someone else when switching?

... No. Once you have sent the signed contract back to GEN-I, you have done everything that is required. We take care of all procedures regarding the termination of current contracts on your behalf at no extra cost.  

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Is any intervention required in the network or on installations when switching suppliers? Will the supplier switch impact the functioning of any device at home?

... No. The supplier switch takes place within the system and this does not require any interventions on your installations or in the network. Your distribution operator remains unchanged after the supplier switch.

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Can GEN-I arrange my connection to the power grid?

... No. This can only be done by the distribution operator (your local electricity distribution company), regardless of the electricity supplier you select. You can conclude an electricity supply contract with us that you will need to arrange the connection.

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How do I know if I will save anything by switching suppliers? What will be the amount of my electricity bill?

... Use the informative calculator to calculate your savings. Enter the date from your current electricity bill and see the difference. The data regarding the one-year difference is especially convincing. Please take into account that the calculation is only informative.

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How is my metering point connected to the network for the first time or in the event of reconnection?

... First, you must obtain consent for connection from your distribution operator, which is geographically determined (Elektro Celje d.d., Elektro Ljubljana d.d., Elektro Maribor d.d., Elektro Gorenjska d.d. and Elektro Primorska d.d.). Based on that consent, a connection with be installed in the event

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Am I bound by the contract in terms of time?

... No. An electricity supply contract does not include a commitment for household customers.

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