Search - GEN-I

Do I have to send a request to GEN-I in order to benefit from the exemption of payment for natural gas?

... You do not have to send any documents to GEN-I d.o.o. as the natural gas supplier in order to declare the damage. All the necessary information for the exemption of payment for natural gas for eligible household consumers will be provided to us by the competent institutions in order to make the

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My energy source supply has been interrupted as a consequence of the floods. Who do I have to contact in order to restore my supply?

... In order to restore your natural gas supply, you will have to contact your distribution system operator.

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Bills and payments

... Breaking down your natural gas bill.

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When can I expect my natural gas bill?

... Invoices for natural gas are issued between the 5th and the 15th day of the month for the past month. Once these invoices are ready, they are sent to an external contractor that prints them and sends them to Pošta Slovenije d.o.o. Then, they deliver them no later than within three working days from

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How do I arrange payment?

... You can settle all your liabilities in the usual way, i.e. via various banking channels (using online banking services, via SEPA direct debit – standing order, etc.) or at a selected place for the physical payment of bills. We suggest you arrange carefree payment via a standing order with a single

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GEN-I supplies me both electricity and natural gas. Can I pay the costs for both energy products on a single bill?

... Of course. You can opt to receive a single bill. In addition, you can also combine your bills for several metering points for a specific energy product. This improves your overview of costs, while you save on payment commissions. The receipt of a single bill can be easily arranged on the Moj GEN-I

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When do I receive an account reconciliation?

... In the event of the regular monthly submission of meter readings, your bills already include your actual natural gas consumption. If you forget to submit a meter reading or if you pay for natural gas based on estimated consumption, an account reconciliation will be performed after we receive your

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Can I receive a quarterly bill?

... If you are classified in consumption group CDK1, you may receive quarterly bills. Information regarding the consumption group to which your consumption point belongs is found on your natural gas bill. Quarterly statements of account are drafted in regular billing periods: January–March, April–June,

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How can I file a complaint regarding a bill?

... Complaints must be submitted in writing, most simply via the Moj GEN-I portal or via our e-mail address plin@gen-i.si.

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How do I arrange payment via a standing order?

... The simplest way to arrange payment via a standing order is via the Moj GEN-I portal. If you are not yet using the portal, we suggest you create a user account today. The portal offers a number of digital business advantages, such as an overview of consumption and payments, the prompt submission of

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