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Can the portal be used by multiple persons for a single metering point?

... The portal is intended for our contracted customers, but can also be used by other persons. The portal provides three access options, i.e. full access, authorized access and restricted access. The official contract signatory has full access and can assign different types of access to data

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I just became your user. How can I begin to use the Moj GEN-I portal?

... We will send you an e-mail with a recommendation to activate your user account within a few days after a successful supplier switch for a simpler and quicker start to using the portal. The e-mail will include all the instructions on how to begin using the Moj GEN-I portal.

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Switching suppliers

... All you need to know about switching suppliers.

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Are there any costs involved in switching suppliers?

... No. Switching suppliers is free of charge.

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How is the process of switching suppliers carried out?

... The process of switching suppliers is very simple: 1. You complete the entire online form for switching suppliers yourself or choose to upload a photo/pdf of your most recent electricity bill in the second step of the online form, on the basis of which we will prepare the contract documentation for

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What information do I need to switch suppliers?

... The following information is required to switch suppliers: personal information of the contract signatory (first name, surname, permanent residence and tax number); contact information of the contract signatory (i.e. telephone number and/or email address); number and address of metering point;

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How quickly will the supplier switch be completed?

... The switch is usually completed within a few days, but no later than 21 days following the submission of the application to your distribution operator (i.e. local electricity distribution company).

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Can the supplier switch lead to a disruption in the supply of electricity?

... No. Switching suppliers will not lead to any disruption in electricity supply.

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Do I have to submit a meter reading when switching suppliers?

... When making the switch, we will obtain the meter reading automatically from your distribution operator for meters that facilitate remote readings. If your meter does not facilitate remote readings, we will contact you after the switch is confirmed and request that you provide a meter reading.

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