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How can I change the calculated power of fuses?

... As a supplier, we can only arrange a reduction in calculated power, while any increase must be arranged by you directly with the distribution operator. The application for reduction in calculated power is found here. We suggest you consult an expert prior to making any changes to the calculated

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How can I change my single-tariff to a dual-tariff billing system and vice-versa?

... All you need to make this change is to complete the form you find here. After we receive the completed and signed form, we send it to the responsible distribution operator, who will inform you of subsequent steps as required. The costs incurred due to the change are determined by the distribution

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How do I make changes to personal information?

... Please provide the completed and signed statement of changes to personal information to make changes to your personal information. We will submit this statement to the distribution operator who will update this information for all the metering points linked to the same owner or contract signatory.

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How can I terminate a contract?

... In order to terminate a contract, household customers are required to simply complete the contract termination form for household customers (small business customers complete the contract termination form for small business customers), and upload it to us via the My GEN-I portal or send it to our

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