This website uses cookies. We use cookies to ensure the performance of the website, to make it easier to view its content, to monitor viewing statistics for a better user experience every day, and for advanced advertising. By clicking “Accept all”, you agree to us setting all cookies for processing purposes. You can select and edit individual groups of cookies by clicking “Cookie settings”. Cookies are harmless and temporary.
Accept all
>Cookie settings >Cookie policy
In the settings, you can choose which groups of cookies you want to set and confirm your choice by clicking the appropriate button. If you wish to set all three groups of cookies, click “Accept all”. Otherwise, select the groups of cookies you wish to accept and click “Confirm selection”. Learn more about cookies here.

Strictly necessary cookies These cookies are essential for the full functionality of the website. Without them, the functionality of the website would be impaired and it would be impossible to use the portal and its basic functionalities (e.g. logging in). We do not need your consent for these cookies as they do not contain personal data and cannot be turned off.
Marketing cookies These cookies are set by our advertising partners and other partner companies and are used for the purpose of advanced advertising, for example to display more relevant content to the user on other websites (e.g. Facebook, Google). If you do not accept these cookies, you will see ads online that are not tailored to your interests.
Analytical cookies These cookies help us collect anonymous information about how you use our websites. We use this information to improve the functionality of our websites (e.g. to improve the accessibility of the most visited pages).
Accept all
Confirm selection
SLO | EN
User Moj GEN-I
Hamburger
Close
SLO | EN
User Moj GEN-I
SEARCH

Search results ''

All (381) Other (381)

Other

Can I receive a quarterly bill?

... If you are classified in consumption group CDK1, you may receive quarterly bills. Information regarding the consumption group to which your consumption point belongs is found on your natural gas bill. Quarterly statements of account are drafted in regular billing periods: January–March, April–June,

>Read more
How can I file a complaint regarding a bill?

... Complaints must be submitted in writing, most simply via the Moj GEN-I portal or via our e-mail address plin@gen-i.si.

>Read more
How do I arrange payment via a standing order?

... The simplest way to arrange payment via a standing order is via the Moj GEN-I portal. If you are not yet using the portal, we suggest you create a user account today. The portal offers a number of digital business advantages, such as an overview of consumption and payments, the prompt submission of

>Read more
Why do certain items on the bill remain unchanged even after switching my natural gas supplier?

... As a supplier, GEN-I can only impact the price of natural gas, while other items on the bill are determined under the law by the Slovenian government and the Energy Agency. These items are the same for all suppliers: fee for distribution (lump sum, consumption) and measurements;  the CHP and RES

>Read more
Meter and meter reading

... How to take and submit your meter reading.

>Read more
How do I submit a meter reading via the Moj GEN-I portal?

... This procedure is fast and simple. Enter your meter reading in the form and confirm it. You can also activate free SMS notifications that will remind you each month of the deadline for the submission of meter readings. You can also monitor your previous consumption on the portal.  You can access

>Read more
How do I submit my meter reading via SMS?

... During the meter reading process, you can submit meter readings in the quickest way directly from your mobile phone. Just send us an SMS with the current meter reading to phone number +386 (0)30 200 111.  Include the following in your SMS:  the keyword STANJE;  the designation ‘ZP’;  the

>Read more
Do I have to submit meter readings every month?

... No. We recommend you submit meter readings if you wish to receive bills for actual consumption. 

>Read more
How can I submit meter readings?

... There are multiple ways to submit meter readings:  the simplest way is to submit meter readings via the Moj GEN-I portal. Open an account and begin to use the many advantages of digital business, such as the prompt submission of meter readings, a better overview of consumption, and simple and

>Read more
When do I have to submit my meter reading?

... In order to receive bills for actual consumption, you must submit meter readings once a month, i.e. during the last five days of the month. 

>Read more
Scroll

Monday to Friday: from 8 a.m. to 8 p.m.

Saturday: from 8 a.m. to 2 p.m.

Sunday and holidays: closed

Personal data protection Legal notice Cookie policy