This website uses cookies. We use cookies to ensure the performance of the website, to make it easier to view its content, to monitor viewing statistics for a better user experience every day, and for advanced advertising. By clicking “Accept all”, you agree to us setting all cookies for processing purposes. You can select and edit individual groups of cookies by clicking “Cookie settings”. Cookies are harmless and temporary.
Accept all
>Cookie settings >Cookie policy
In the settings, you can choose which groups of cookies you want to set and confirm your choice by clicking the appropriate button. If you wish to set all three groups of cookies, click “Accept all”. Otherwise, select the groups of cookies you wish to accept and click “Confirm selection”. Learn more about cookies here.

Strictly necessary cookies These cookies are essential for the full functionality of the website. Without them, the functionality of the website would be impaired and it would be impossible to use the portal and its basic functionalities (e.g. logging in). We do not need your consent for these cookies as they do not contain personal data and cannot be turned off.
Marketing cookies These cookies are set by our advertising partners and other partner companies and are used for the purpose of advanced advertising, for example to display more relevant content to the user on other websites (e.g. Facebook, Google). If you do not accept these cookies, you will see ads online that are not tailored to your interests.
Analytical cookies These cookies help us collect anonymous information about how you use our websites. We use this information to improve the functionality of our websites (e.g. to improve the accessibility of the most visited pages).
Accept all
Confirm selection
SLO | EN
User Moj GEN-I
Hamburger
Close
SLO | EN
User Moj GEN-I
SEARCH

Search results ''

All (369) Other (369)

Other

How can I save even more?

... Electricity consumption at higher and lower tariffs Your electrical appliances (washing machine, dishwasher, tumble dryer) should run on the lower electricity tariff (weekdays from 22:00 to 6:00 and all day at weekends and during public holidays). Using appliances on a lower tariff will not

>Read more
Natural gas

... Answers to your questions about natural gas in one place.

>Read more
Floods 2023

... Help for households that have suffered damage in floods.

>Read more
My property has been completely destroyed. Do I have to pay my bill for natural gas?

... The consumers whose properties were completely destroyed and where natural gas consumption is not possible due to damaged electrical installations will not have to pay for the supplied natural gas from 4 August 2023 until their natural gas supply is restored.

>Read more
Do I have to send a request to GEN-I in order to benefit from the exemption of payment for natural gas?

... You do not have to send any documents to GEN-I d.o.o. as the natural gas supplier in order to declare the damage. All the necessary information for the exemption of payment for natural gas for eligible household consumers will be provided to us by the competent institutions in order to make the

>Read more
My energy source supply has been interrupted as a consequence of the floods. Who do I have to contact in order to restore my supply?

... In order to restore your natural gas supply, you will have to contact your distribution system operator.

>Read more
Bills and payments

... Breaking down your natural gas bill.

>Read more
When can I expect my natural gas bill?

... Invoices for natural gas are issued between the 5th and the 15th day of the month for the past month. Once these invoices are ready, they are sent to an external contractor that prints them and sends them to Pošta Slovenije d.o.o. Then, they deliver them no later than within three working days from

>Read more
How do I arrange payment?

... You can settle all your liabilities in the usual way, i.e. via various banking channels (using online banking services, via SEPA direct debit – standing order, etc.) or at a selected place for the physical payment of bills. We suggest you arrange carefree payment via a standing order with a single

>Read more
GEN-I supplies me both electricity and natural gas. Can I pay the costs for both energy products on a single bill?

... Of course. You can opt to receive a single bill. In addition, you can also combine your bills for several metering points for a specific energy product. This improves your overview of costs, while you save on payment commissions.  The receipt of a single bill can be easily arranged on the Moj GEN-I

>Read more
Scroll
Contact
Phone Icon Phone Number

Monday to Friday: from 8 a.m. to 8 p.m.

Saturday: from 8 a.m. to 2 p.m.

Sunday and holidays: closed

Personal data protection Legal notice Cookie policy