This website uses cookies. We use cookies to ensure the performance of the website, to make it easier to view its content, to monitor viewing statistics for a better user experience every day, and for advanced advertising. By clicking “Accept all”, you agree to us setting all cookies for processing purposes. You can select and edit individual groups of cookies by clicking “Cookie settings”. Cookies are harmless and temporary.
Accept all
>Cookie settings >Cookie policy
In the settings, you can choose which groups of cookies you want to set and confirm your choice by clicking the appropriate button. If you wish to set all three groups of cookies, click “Accept all”. Otherwise, select the groups of cookies you wish to accept and click “Confirm selection”. Learn more about cookies here.

Strictly necessary cookies These cookies are essential for the full functionality of the website. Without them, the functionality of the website would be impaired and it would be impossible to use the portal and its basic functionalities (e.g. logging in). We do not need your consent for these cookies as they do not contain personal data and cannot be turned off.
Marketing cookies These cookies are set by our advertising partners and other partner companies and are used for the purpose of advanced advertising, for example to display more relevant content to the user on other websites (e.g. Facebook, Google). If you do not accept these cookies, you will see ads online that are not tailored to your interests.
Analytical cookies These cookies help us collect anonymous information about how you use our websites. We use this information to improve the functionality of our websites (e.g. to improve the accessibility of the most visited pages).
Accept all
Confirm selection
SLO | EN
User Moj GEN-I
Hamburger
Close
SLO | EN
User Moj GEN-I
SEARCH

Search results ''

All (377) Other (377)

Other

How can I terminate a contract?

... In order to terminate a contract, household customers are required to simply complete the contract termination form for household customers (small business customers complete the contract termination form for small business customers), and upload it to us via the My GEN-I portal or send it to our

>Read more
I want to disconnect the measuring point. How can I do that?

... To disconnect the metering point, send us a completed and signed application for disconnection, and we will arrange the disconnection for you at the distribution operator.

>Read more
Troubleshooting and handling of complaints

... Additional useful information.

>Read more
Power grid troubleshooting

... Power grid errors and problems.

>Read more
Handling complaints

... Information regarding claims and complaints.

>Read more
Breakdown of sources

... Check the breakdown of production sources.

>Read more
Less is more

... We are contributing to economical energy consumption.

>Read more
How much can I save by lowering the heating temperature?

... You can save around 7% of energy per year by lowering your heating temperature by just 1°C. The average temperature in a home during the heating season is between 21°C and 22°C. If you lower your heating by just 1°C, you won’t feel a big difference in temperature. However, you will notice a

>Read more
How much can I save by using 1 minute less water?

... If you leave the tap running for 3 minutes, you will use 15 litres of water. If you used just 1 minute less water by turning off the tap while soaping your hands and brushing your teeth, you would save 5 litres. And since we brush our teeth twice a day, the hot water savings are doubled. This could

>Read more
How much can I save by turning off "vampire" devices?

... Do you often forget to switch off electrical appliances when you’re not using them? They waste electricity and add to your bill. When we talk about vampire consumption, we are referring to devices and appliances that use energy even when they are not actively being used. A TV in standby mode uses 1

>Read more
Scroll
Contact
Phone Icon Phone Number

Monday to Friday: from 8 a.m. to 8 p.m.

Saturday: from 8 a.m. to 2 p.m.

Sunday and holidays: closed

Personal data protection Legal notice Cookie policy