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Switching suppliers

... Everything you need to know about switching suppliers.

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How is the process of switching supplier carried out?

... The process of switching suppliers is very simple: 1. You complete the entire online form for switching suppliers yourself or choose to upload a photo/pdf of your most recent natural gas bill in the second step of the online form, on the basis of which we will prepare the contract documentation for

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Which information do I need to switch suppliers?

... The following information is required to switch suppliers: personal information of the contract signatory (first name, surname, permanent residence and tax number); contact information of the contract signatory (i.e. telephone number and/or email address); number and address of metering point;

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How quickly will the supplier switch be carried out?

... The switch is usually completed within a few days, but no later than 21 days following the submission of the application to the distribution system operator.

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Can the supplier switch lead to a disruption in the supply of natural gas?

... No. Switching suppliers will not lead to any disruption in natural gas supply.

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Could switching suppliers result in a change in the quality of supplied natural gas?

... No. The supplier cannot impact the quality of supplied natural gas.

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Do I have to submit a meter reading before the supplier switch when transitioning to you as the new supplier of natural gas?

... No. The consumption readings will be provided to us by your distribution system operator.

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Can I withdraw from the contract I have concluded with you?

... Yes. Withdrawal from the contract is free. However, you must first settle all your liabilities to GEN-I. If you terminate the contract, you are required to conclude a new supply contract and complete the supplier switching process.

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When do I have to sign a new natural gas supply contract?

... The signing of a new contract is mandatory in three instances: if you established a new connection to the network, i.e. in the event of a new-build that to date had yet to be connected, or if reconnection is required (if the consumption point had been disconnected for any reason whatsoever); if

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Who will be responsible for taking meter readings after the supplier switch is complete?

... The taking of meter readings will continue in the same manner as prior to the switch, with the distribution system operator remaining responsible for this task even after the switch is complete.

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