This website uses cookies. We use cookies to ensure the performance of the website, to make it easier to view its content, to monitor viewing statistics for a better user experience every day, and for advanced advertising. By clicking “Accept all”, you agree to us setting all cookies for processing purposes. You can select and edit individual groups of cookies by clicking “Cookie settings”. Cookies are harmless and temporary.
Accept all
>Cookie settings >Cookie policy
In the settings, you can choose which groups of cookies you want to set and confirm your choice by clicking the appropriate button. If you wish to set all three groups of cookies, click “Accept all”. Otherwise, select the groups of cookies you wish to accept and click “Confirm selection”. Learn more about cookies here.

Strictly necessary cookies These cookies are essential for the full functionality of the website. Without them, the functionality of the website would be impaired and it would be impossible to use the portal and its basic functionalities (e.g. logging in). We do not need your consent for these cookies as they do not contain personal data and cannot be turned off.
Marketing cookies These cookies are set by our advertising partners and other partner companies and are used for the purpose of advanced advertising, for example to display more relevant content to the user on other websites (e.g. Facebook, Google). If you do not accept these cookies, you will see ads online that are not tailored to your interests.
Analytical cookies These cookies help us collect anonymous information about how you use our websites. We use this information to improve the functionality of our websites (e.g. to improve the accessibility of the most visited pages).
Accept all
Confirm selection
SLO | EN
User Moj GEN-I
Hamburger
Close
SLO | EN
User Moj GEN-I
SEARCH

Search results ''

All (396) Other (396)

Other

Do I have to terminate my contract with the current supplier prior to the switch?

... No. Once you have sent the signed contract back to GEN-I, you have nothing else to do. We take care of all procedures and the termination of current contracts on your behalf at no extra cost. 

>Read more
Is any intervention required in the network or on installations when switching suppliers?

... No. The supplier switch takes place within the system, and this does not require any intervention on your installations or in the network.

>Read more
The current supplier classified consumers into groups according to envisaged annual consumption. Do you also use such classification?

... Yes, we use a similar classification, but only for calculating network charges. This classification does not impact natural gas supply prices up to consumption group CDK8. The price of natural gas throughout Slovenia is the same for all consumption groups up to CDK8. 

>Read more
How do I identify my natural gas supplier and distribution system operator?

... Your distribution system operator is the owner and operator of the gas network to which your consumption point is connected. Your distribution system operator is defined geographically and cannot be selected. Your natural gas supplier supplies gas within this gas supply network. You can select your

>Read more
Are there any costs involved in switching suppliers?

... No. Switching suppliers is free of charge.

>Read more
How is my metering point connected to the gas supply network for the first time or in the event of reconnection carried out?

... Connection to the natural gas network is carried out in several phases. First, the distribution system operator (DSO) must be sent an application for the granting of consent for connection (the application is posted on the website of most DSOs). If there are no grounds for refusal, the DSO grants

>Read more
How to conclude a contract remotely?

... GEN-I enables the conclusion of a contract remotely without any special certificates. You only require a computer or mobile phone, an internet connection and email address. After a contract is concluded remotely, we send all the contract documentation to your email address. With just one click on a

>Read more
Changes on a metering point

... We arrange all changes on your metering point.

>Read more
How can I arrange the receipt of natural gas bills at another address?

... In order to change the address to which bills are sent to an address that differs from your address of permanent residence, please send us a written request via the Moj GEN-I portal. All subsequent bills will then be sent to that address.

>Read more
I have become a new real estate owner. What do I have to do to ensure that the natural gas bills are issued in my name?

... A change to the owner and payer of a metering point must be made and a new contract on natural gas supply concluded, which you can simply conclude via this online form. In addition to the contract, the contract documentation to arrange changes includes:  an application for an owner change and

>Read more
Scroll

Monday to Friday: from 8 a.m. to 8 p.m.

Saturday: from 8 a.m. to 2 p.m.

Sunday and holidays: closed

Personal data protection Legal notice Cookie policy