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How quickly will the supplier switch be carried out?

... The switch is usually completed within a few days, but no later than 21 days following the submission of the application to the distribution system operator.

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Can the supplier switch lead to a disruption in the supply of natural gas?

... No. Switching suppliers will not lead to any disruption in natural gas supply. 

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Could switching suppliers result in a change in the quality of supplied natural gas?

... No. The supplier cannot impact the quality of supplied natural gas. 

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Do I have to submit a meter reading before the supplier switch when transitioning to you as the new supplier of natural gas?

... No. The consumption readings will be provided to us by your distribution system operator. 

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Can I withdraw from the contract I have concluded with you?

... Yes. Withdrawal from the contract is free. However, you must first settle all your liabilities to GEN-I. If you terminate the contract, you are required to conclude a new supply contract and complete the supplier switching process. 

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When do I have to sign a new natural gas supply contract?

... The signing of a new contract is mandatory in three instances:  if you established a new connection to the network, i.e. in the event of a new-build that to date had yet to be connected, or if reconnection is required (if the consumption point had been disconnected for any reason whatsoever);  if

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Who will be responsible for taking meter readings after the supplier switch is complete?

... The taking of meter readings will continue in the same manner as prior to the switch, with the distribution system operator remaining responsible for this task even after the switch is complete.

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Do I have to terminate my contract with the current supplier prior to the switch?

... No. Once you have sent the signed contract back to GEN-I, you have nothing else to do. We take care of all procedures and the termination of current contracts on your behalf at no extra cost. 

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Is any intervention required in the network or on installations when switching suppliers?

... No. The supplier switch takes place within the system, and this does not require any intervention on your installations or in the network.

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The current supplier classified consumers into groups according to envisaged annual consumption. Do you also use such classification?

... Yes, we use a similar classification, but only for calculating network charges. This classification does not impact natural gas supply prices up to consumption group CDK8. The price of natural gas throughout Slovenia is the same for all consumption groups up to CDK8. 

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