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I received no confirmation e-mail upon registration.

... We suggest that you check your e-mails in the Promotions and Spam folders. If you cannot find the e-mail there, please inform us at plin@gen-i.si.  

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Can the portal be used by multiple persons for a single metering point?

... The portal is intended for our contracted customers, but can also be used by other persons. The portal provides three access options, i.e. full access, authorized access and restricted access. The official contract signatory has full access and can assign different types of access to data

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I just became your user. How can I begin to use the Moj GEN-I portal?

... We will send you an email with a recommendation to activate your user account within a few days after a successful supplier switch for a simpler and quicker start to using the portal. The e-mail will include all the instructions on how to begin using the Moj GEN-I portal. 

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Switching suppliers

... Everything you need to know about switching suppliers.

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How is the process of switching supplier carried out?

... The process of switching suppliers is very simple: 1. You complete the entire online form for switching suppliers yourself or choose to upload a photo/pdf of your most recent natural gas bill in the second step of the online form, on the basis of which we will prepare the contract documentation for

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Which information do I need to switch suppliers?

... The following information is required to switch suppliers:  personal information of the contract signatory (first name, surname, permanent residence and tax number); contact information of the contract signatory (i.e. telephone number and/or email address); number and address of metering point;

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How quickly will the supplier switch be carried out?

... The switch is usually completed within a few days, but no later than 21 days following the submission of the application to the distribution system operator.

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Can the supplier switch lead to a disruption in the supply of natural gas?

... No. Switching suppliers will not lead to any disruption in natural gas supply. 

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Could switching suppliers result in a change in the quality of supplied natural gas?

... No. The supplier cannot impact the quality of supplied natural gas. 

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Do I have to submit a meter reading before the supplier switch when transitioning to you as the new supplier of natural gas?

... No. The consumption readings will be provided to us by your distribution system operator. 

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