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How do I identify my natural gas supplier and distribution system operator?

... Your distribution system operator is the owner and operator of the gas network to which your consumption point is connected. Your distribution system operator is defined geographically and cannot be selected. Your natural gas supplier supplies gas within this gas supply network. You can select your

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Are there any costs involved in switching suppliers?

... No. Switching suppliers is free of charge.

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How is my metering point connected to the gas supply network for the first time or in the event of reconnection carried out?

... Connection to the natural gas network is carried out in several phases. First, the distribution system operator (DSO) must be sent an application for the granting of consent for connection (the application is posted on the website of most DSOs). If there are no grounds for refusal, the DSO grants

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How to conclude a contract remotely?

... GEN-I enables the conclusion of a contract remotely without any special certificates. You only require a computer or mobile phone, an internet connection and email address. After a contract is concluded remotely, we send all the contract documentation to your email address. With just one click on a

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Changes on a metering point

... We arrange all changes on your metering point.

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How can I arrange the receipt of natural gas bills at another address?

... In order to change the address to which bills are sent to an address that differs from your address of permanent residence, please send us a written request via the Moj GEN-I portal. All subsequent bills will then be sent to that address.

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I have become a new real estate owner. What do I have to do to ensure that the natural gas bills are issued in my name?

... A change to the owner and payer of a metering point must be made and a new contract on natural gas supply concluded, which you can simply conclude via this online form. In addition to the contract, the contract documentation to arrange changes includes: an application for an owner change and

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There will be new tenants in the apartment I am leasing out. How do I arrange the sending of bills to the new tenant/s?

... The new tenant will be required to conclude a natural gas supply contract, which they can simply conclude via this online form and make a change to the payer of the metering point. The owner’s consent to register the payer, which you must also sign as the apartment owner, will be attached to the

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How do I make changes to personal information?

... Please provide the completed and signed statement of changes to personal information to make changes to your personal information. We will submit this statement to the distribution system operator who will update this information for all the metering points linked to the same owner or contract

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How can I terminate a contract?

... In order to terminate a contract, simply complete the form for contract termination, business owners fill out the business form for contract termination, and upload it to the Moj GEN-I portal or send it to our email address plin@gen-i.si.

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