This website uses cookies. We use cookies to ensure the performance of the website, to make it easier to view its content, to monitor viewing statistics for a better user experience every day, and for advanced advertising. By clicking “Accept all”, you agree to us setting all cookies for processing purposes. You can select and edit individual groups of cookies by clicking “Cookie settings”. Cookies are harmless and temporary.
Accept all
>Cookie settings >Cookie policy
In the settings, you can choose which groups of cookies you want to set and confirm your choice by clicking the appropriate button. If you wish to set all three groups of cookies, click “Accept all”. Otherwise, select the groups of cookies you wish to accept and click “Confirm selection”. Learn more about cookies here.

Strictly necessary cookies These cookies are essential for the full functionality of the website. Without them, the functionality of the website would be impaired and it would be impossible to use the portal and its basic functionalities (e.g. logging in). We do not need your consent for these cookies as they do not contain personal data and cannot be turned off.
Marketing cookies These cookies are set by our advertising partners and other partner companies and are used for the purpose of advanced advertising, for example to display more relevant content to the user on other websites (e.g. Facebook, Google). If you do not accept these cookies, you will see ads online that are not tailored to your interests.
Analytical cookies These cookies help us collect anonymous information about how you use our websites. We use this information to improve the functionality of our websites (e.g. to improve the accessibility of the most visited pages).
Accept all
Confirm selection
SLO | EN
User Moj GEN-I
Hamburger
Close
SLO | EN
User Moj GEN-I
SEARCH

Search results ''

All (409) Other (409)

Other

Can I change my username?

... No. You cannot change your username. If you are no longer using the e-mail address connected with the portal, please inform us on the Moj GEN-I portal, using the ‘Send us a message’ tab, so we can deactivate your username. You can then re-register on the portal with a new e-mail address.

>Read more
I received no confirmation e-mail upon registration.

... We suggest that you check your e-mails in the Promotions and Spam folders. If you cannot find the e-mail there, please inform us at plin@gen-i.si.  

>Read more
Can the portal be used by multiple persons for a single metering point?

... The portal is intended for our contracted customers, but can also be used by other persons. The portal provides three access options, i.e. full access, authorized access and restricted access. The official contract signatory has full access and can assign different types of access to data

>Read more
I just became your user. How can I begin to use the Moj GEN-I portal?

... We will send you an email with a recommendation to activate your user account within a few days after a successful supplier switch for a simpler and quicker start to using the portal. The e-mail will include all the instructions on how to begin using the Moj GEN-I portal. 

>Read more
Switching suppliers

... Everything you need to know about switching suppliers.

>Read more
How is the process of switching supplier carried out?

... The process of switching suppliers is very simple: 1. You complete the entire online form for switching suppliers yourself or choose to upload a photo/pdf of your most recent natural gas bill in the second step of the online form, on the basis of which we will prepare the contract documentation for

>Read more
Which information do I need to switch suppliers?

... The following information is required to switch suppliers:  personal information of the contract signatory (first name, surname, permanent residence and tax number); contact information of the contract signatory (i.e. telephone number and/or email address); number and address of metering point;

>Read more
How quickly will the supplier switch be carried out?

... The switch is usually completed within a few days, but no later than 21 days following the submission of the application to the distribution system operator.

>Read more
Can the supplier switch lead to a disruption in the supply of natural gas?

... No. Switching suppliers will not lead to any disruption in natural gas supply. 

>Read more
Could switching suppliers result in a change in the quality of supplied natural gas?

... No. The supplier cannot impact the quality of supplied natural gas. 

>Read more
Scroll

Monday to Friday: from 8 a.m. to 8 p.m.

Saturday: from 8 a.m. to 2 p.m.

Sunday and holidays: closed

Personal data protection Legal notice Cookie policy