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Can I withdraw from the contract I have concluded with you?

... Yes. Withdrawal from the contract is free. However, you must first settle all your liabilities to GEN-I. If you terminate the contract, you are required to conclude a new supply contract and complete the supplier switching process. 

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When do I have to sign a new natural gas supply contract?

... The signing of a new contract is mandatory in three instances:  if you established a new connection to the network, i.e. in the event of a new-build that to date had yet to be connected, or if reconnection is required (if the consumption point had been disconnected for any reason whatsoever);  if

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Who will be responsible for taking meter readings after the supplier switch is complete?

... The taking of meter readings will continue in the same manner as prior to the switch, with the distribution system operator remaining responsible for this task even after the switch is complete.

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Do I have to terminate my contract with the current supplier prior to the switch?

... No. Once you have sent the signed contract back to GEN-I, you have nothing else to do. We take care of all procedures and the termination of current contracts on your behalf at no extra cost. 

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Is any intervention required in the network or on installations when switching suppliers?

... No. The supplier switch takes place within the system, and this does not require any intervention on your installations or in the network.

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The current supplier classified consumers into groups according to envisaged annual consumption. Do you also use such classification?

... Yes, we use a similar classification, but only for calculating network charges. This classification does not impact natural gas supply prices up to consumption group CDK8. The price of natural gas throughout Slovenia is the same for all consumption groups up to CDK8. 

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How do I identify my natural gas supplier and distribution system operator?

... Your distribution system operator is the owner and operator of the gas network to which your consumption point is connected. Your distribution system operator is defined geographically and cannot be selected. Your natural gas supplier supplies gas within this gas supply network. You can select your

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Are there any costs involved in switching suppliers?

... No. Switching suppliers is free of charge.

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How is my metering point connected to the gas supply network for the first time or in the event of reconnection carried out?

... Connection to the natural gas network is carried out in several phases. First, the distribution system operator (DSO) must be sent an application for the granting of consent for connection (the application is posted on the website of most DSOs). If there are no grounds for refusal, the DSO grants

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How to conclude a contract remotely?

... GEN-I enables the conclusion of a contract remotely without any special certificates. You only require a computer or mobile phone, an internet connection and email address. After a contract is concluded remotely, we send all the contract documentation to your email address. With just one click on a

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