Invoices for electricity are issued between the 5th and the 15th day of the month for the past month. Once these invoices are ready, they are sent to an external contractor that prints them and sends them to Pošta Slovenije d.o.o. Then, they deliver them no later than within three working days from their receipt. Digitally issued invoices are uploaded into your online banking or Moj GEN-I portal immediately after issuing them. You will simultaneously also receive an e-mail notification with the invoice. The advantage of receiving invoices digitally is that there is generally no delay between the date of issue of the invoice (by the supplier) and the date of receipt of the invoice (by the customer), whereas, in the event of a physically sent invoice, the date of issue of the invoice (by the supplier) is delayed by 3.5 or more working days for the invoice to be delivered by Pošta Slovenije (which depends on weekends, holidays and other non-working days).
Yes
No
You can settle the bill via various banking channels (using online banking services, via SEPA direct debit – standing order, etc.) or at a selected place for the physical payment of bills. We suggest you arrange carefree payment via a standing order on the Moj GEN-I portal.
Yes
No
On certain price lists we reward you with an ECO discount, which halves the monthly fee amount, for selecting the receipt of bills in electronic form via the My GEN-I portal. The ECO discount amounts to €1.22 including VAT for each individual metering point. You can simply arrange the receipt of electronic bills on the Moj GEN-I portal. In the metering point settings, indicate that you wish to receive bills in PDF format.
Yes
No
Of course. You can opt to receive a single bill for electricity and natural gas when the contract signatory for both energy products is the same person. This improves your overview of costs, while you save on payment commissions. The receipt of a single bill can be easily arranged on the Moj GEN-I portal in the profile under the section ‘Bills’.
Yes
No
The simplest way to arrange payment via a standing order is via the Moj GEN-I portal. If you are not yet using the portal, we suggest you create a user account today. The portal offers a number of digital business advantages, such as an overview of consumption and payments, the prompt submission of metering readings, simple communication with our consultants, the monitoring of promotional offers and much more.
If you are unable to use the portal, payment via a standing order can also be arranged by sending us a completed and signed form for establishing a standing order (SEPA) via our e-mail address elektrika@gen-i.si.
We will send you an authorization with completed data. You only need to sign the authorization and send it back to our address: GEN-I, d.o.o., Ulica Vinka Vodopivca 45 A, 5000 Nova Gorica.
We will arrange a standing order at your bank on your behalf.
Yes
No
If you have the remote reading option activated or submit meter readings yourself on a regular basis, the account reconciliation is not performed as you are already paying for actual consumption. Otherwise, if you are not submitting readings or do not have remote meter reading activated, the account reconciliation is done annually, together with the annual meter reading, which is performed by the distribution operator (i.e. the local electricity distribution company).
Yes
No
In order to change the lump sum amount, please provide the following information via the Moj GEN-I portal:
- metering point number or contract number;
- desired lump sum amount (in euros or kWh); and
- data as to how long you wish the change to the lump sum amount to apply (until the next submitted meter reading or until further notice).
If you wish consumption to be reconciled for the past period, please submit the meter reading and we will send you an account reconciliation.
Yes
No
You can find the relevant data on your bill. If you have Electricity ET indicated on your bill, this means that your meter records consumption at the standard tariff (ET). If you have Electricity VT and Electricity MT indicated on the bill instead, this means that your meter records consumption at the peak and off-peak tariff (affordable flow). In this case, ‘affordable flow’ is taken into account in billing.
Yes
No
Complaints must be submitted in writing, i.e. via the Moj GEN-I portal or via our e-mail address elektrika@gen-i.si.
Yes
No
To avoid being disconnected, you must settle all past-due outstanding bills by the due date stated on the most recent notice. Otherwise, we will inform the system operator, who will send you notification with the envisaged disconnection date. We advise you to carefully read the notification, as it contains very important information for you that relates to the envisaged disconnection.
We also suggest you regularly monitor your consumption via the Moj GEN-I portal and read our savings advice, with which you can save on electricity consumption and slightly reduce your electricity costs.
Yes
No
Of course. You can submit meter readings for bills for your actual consumption once a month, i.e. on the last day of the month or by no later than the 3rd day of the following month. It is easiest to submit the readings via the Moj GEN-I portal or via an SMS message. Instructions for the submission of meter readings can be found here.
Yes
No
Certain items are determined by the law. As a supplier of electricity, GEN-I can only impact the price of electricity, while other items on the bill are prescribed by the Slovenian Government and the Energy Agency. These items are the same for all suppliers, in particular:
- use of the power grid (network charge);
- the CHP and RES contribution (pursuant to Article 377 of the EZ-1);
- the energy efficiency contribution (pursuant to Article 317 of the EZ-1); and
- excise duty.
Yes
No
We advise that you regularly monitor your consumption via the Moj GEN-I portal and determine in which months your consumption is higher. In this way, you will be able to determine when you can save the most on electricity consumption. Please also read our savings advice, which contains practical tips on how to save on electricity consumption.
Yes
No
Check whether the bill states ‘LUMP SUM’ or ‘CHARGE FOR ACTUAL CONSUMPTION’.
If a bill relates to estimated consumption (lump sum), the other side of the bill says ‘LUMP SUM’ under the metering point data. Meter readings are not stated next to the energy supply codes by different tariff (VT, MT or ET); a * is there instead of numbers.
If you receive bills for actual consumption, the other side of the bill says ‘CHARGE FOR ACTUAL CONSUMPTION’ under the metering point data. The starting and ending meter readings are stated next to energy supply codes by different tariff (VT, MT or ET).
Yes
No
For a refund, please provide the following information via the Moj GEN-I portal:
- number of your metering point, customer number or contract number;
- first name, surname and address of contract signatory, who is the current account holder; and
- current account number.
If you do not use the portal, you can send the aforementioned information to the e-mail address elektrika@gen-i.si. After the receipt of this information, we will make the refund to the contract signatory’s current account.
Yes
No
