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What information do I need to switch suppliers?

... The following information is required to switch suppliers: personal information of the contract signatory (first name, surname, permanent residence and tax number); contact information of the contract signatory (i.e. telephone number and/or email address); number and address of metering point;

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How quickly will the supplier switch be completed?

... The switch is usually completed within a few days, but no later than 21 days following the submission of the application to your distribution operator (i.e. local electricity distribution company).

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Can the supplier switch lead to a disruption in the supply of electricity?

... No. Switching suppliers will not lead to any disruption in electricity supply.

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Do I have to submit a meter reading when switching suppliers?

... When making the switch, we will obtain the meter reading automatically from your distribution operator for meters that facilitate remote readings. If your meter does not facilitate remote readings, we will contact you after the switch is confirmed and request that you provide a meter reading.

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Could a supplier switch change the quality of supplied electricity?

... No. The supplier cannot impact the quality of supplied electricity.

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Can I withdraw from the contract I have concluded with you?

... Yes. Withdrawal from the contract is free for household customers, who are required to settle their liabilities to GEN-I prior to that withdrawal (electricity bills, potential liability for damage, etc.). In the event of contract termination, you are required to conclude a new supply contract with

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When do I have to sign a new electricity supply contract?

... The signing of a new contract is mandatory in three instances: if you established a new connection to the network, i.e. due to a new-build that to date had not been connected, or if reconnection is required (if the metering point had been disconnected); if you are the new owner of a metering point

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How will meter readings be taken after a switch?

... Reading will be taken in the same manner as before a switch. The distribution operator remains responsible for this task even after a supplier switch.

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Do I first have to terminate my contract with the current supplier? Do I have to inform the electricity distribution company or someone else when switching?

... No. Once you have sent the signed contract back to GEN-I, you have done everything that is required. We take care of all procedures regarding the termination of current contracts on your behalf at no extra cost.

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Is any intervention required in the network or on installations when switching suppliers? Will the supplier switch impact the functioning of any device at home?

... No. The supplier switch takes place within the system and this does not require any interventions on your installations or in the network. Your distribution operator remains unchanged after the supplier switch.

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