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The bill of my current supplier still references a deceased person. Can I still arrange a supplier switch?

... You can still switch your supplier, but you have to make the required change to your metering point (change in payer and/or owner of the metering point). Instructions regarding the arrangement of changes can be found here. You can contact us for further information and explanations from Monday to

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I do not hold consent for connection (owner of metering point) and would like to replace my supplier. Can I arrange that?

... Of course. In order to switch suppliers, simply complete our online form. The owner of the metering point or the holder of consent for connection must sign the necessary consent for your connection, and thus gives their consent to your use of the metering point. 

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How do I conclude a contract remotely?

... GEN-I enables the conclusion of a contract remotely without any special certificates. You only require a computer or mobile phone, an internet connection and email address. After a contract is concluded remotely, we send all the contract documentation to your email address. With just one click on a

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Changes on a metering point

... We arrange all changes on your metering point.

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How can I arrange the receipt of electricity bills at another address?

... In order to change the address to which bills are sent to an address that differs from your address of permanent residence, please send us a written request via the Moj GEN-I portal. All subsequent bills will then be sent to that address.

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I have become a new real estate owner. What do I have to do to ensure that electricity bills are issued in my name?

... A change to the owner and payer of a metering point must be made and a new contract on electricity supply concluded, which you can simply conclude via this online form.  In addition to the contract, the contract documentation to arrange changes includes:  an application for an owner change;

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There will be new tenants in the apartment I am leasing out. How do I arrange the sending of bills to the new tenant/s?

... The new tenant will be required to conclude the electricity supply contract, which they can simply conclude via this online form and make a change to the payer of the metering point. The owner’s consent to register the payer, which you must also sign as the apartment owner, will be attached to the

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How can I change the calculated power of fuses?

... As a supplier, we can only arrange a reduction in calculated power, while any increase must be arranged by you directly with the distribution operator. The application for reduction in calculated power is found here. We suggest you consult an expert prior to making any changes to the calculated

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How can I change my single-tariff to a dual-tariff billing system and vice-versa?

... All you need to make this change is to complete the form you find here. After we receive the completed and signed form, we send it to the responsible distribution operator, who will inform you of subsequent steps as required. The costs incurred due to the change are determined by the distribution

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How do I make changes to personal information?

... Please provide the completed and signed statement of changes to personal information to make changes to your personal information. We will submit this statement to the distribution operator who will update this information for all the metering points linked to the same owner or contract signatory.

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