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Is any intervention required in the network or on installations when switching suppliers? Will the supplier switch impact the functioning of any device at home?

... No. The supplier switch takes place within the system and this does not require any interventions on your installations or in the network. Your distribution operator remains unchanged after the supplier switch.

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Can GEN-I arrange my connection to the power grid?

... No. This can only be done by the distribution operator (your local electricity distribution company), regardless of the electricity supplier you select. You can conclude an electricity supply contract with us that you will need to arrange the connection.

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How do I know if I will save anything by switching suppliers? What will be the amount of my electricity bill?

... Use the informative calculator to calculate your savings. Enter the date from your current electricity bill and see the difference. The data regarding the one-year difference is especially convincing. Please take into account that the calculation is only informative.

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How is my metering point connected to the network for the first time or in the event of reconnection?

... First, you must obtain consent for connection from your distribution operator, which is geographically determined (Elektro Celje d.d., Elektro Ljubljana d.d., Elektro Maribor d.d., Elektro Gorenjska d.d. and Elektro Primorska d.d.). Based on that consent, a connection with be installed in the event

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Am I bound by the contract in terms of time?

... No. An electricity supply contract does not include a commitment for household customers.

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The bill of my current supplier still references a deceased person. Can I still arrange a supplier switch?

... You can still switch your supplier, but you have to make the required change to your metering point (change in payer and/or owner of the metering point). Instructions regarding the arrangement of changes can be found here. You can contact us for further information and explanations from Monday to

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I do not hold consent for connection (owner of metering point) and would like to replace my supplier. Can I arrange that?

... Of course. In order to switch suppliers, simply complete our online form. The owner of the metering point or the holder of consent for connection must sign the necessary consent for your connection, and thus gives their consent to your use of the metering point. 

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How do I conclude a contract remotely?

... GEN-I enables the conclusion of a contract remotely without any special certificates. You only require a computer or mobile phone, an internet connection and email address. After a contract is concluded remotely, we send all the contract documentation to your email address. With just one click on a

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Changes on a metering point

... We arrange all changes on your metering point.

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How can I arrange the receipt of electricity bills at another address?

... In order to change the address to which bills are sent to an address that differs from your address of permanent residence, please send us a written request via the Moj GEN-I portal. All subsequent bills will then be sent to that address.

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