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How can I terminate a contract?

... In order to terminate a contract, household customers are required to simply complete the contract termination form for household customers (small business customers complete the contract termination form for small business customers), and upload it to us via the My GEN-I portal or send it to our

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I want to disconnect the measuring point. How can I do that?

... To disconnect the metering point, send us a completed and signed application for disconnection, and we will arrange the disconnection for you at the distribution operator.

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Troubleshooting and handling of complaints

... Additional useful information.

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Power grid troubleshooting

... Power grid errors and problems.

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Handling complaints

... Information regarding claims and complaints.

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Less is more

... We are contributing to economical energy consumption.

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How much can I save by lowering the heating temperature?

... You can save around 7% of energy per year by lowering your heating temperature by just 1°C. The average temperature in a home during the heating season is between 21°C and 22°C. If you lower your heating by just 1°C, you won’t feel a big difference in temperature. However, you will notice a

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How much can I save by using 1 minute less water?

... If you leave the tap running for 3 minutes, you will use 15 litres of water. If you used just 1 minute less water by turning off the tap while soaping your hands and brushing your teeth, you would save 5 litres. And since we brush our teeth twice a day, the hot water savings are doubled. This could

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How much can I save by turning off "vampire" devices?

... Do you often forget to switch off electrical appliances when you’re not using them? They waste electricity and add to your bill. When we talk about vampire consumption, we are referring to devices and appliances that use energy even when they are not actively being used. A TV in standby mode uses 1

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What are the biggest energy consumers?

... Estimated annual energy consumption of a typical household*  

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