Search - GEN-I

What are the biggest energy consumers?

... Estimated annual energy consumption of a typical household*

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How can I save even more?

... Electricity consumption at higher and lower tariffs Your electrical appliances (washing machine, dishwasher, tumble dryer) should run on the lower electricity tariff (weekdays from 22:00 to 6:00 and all day at weekends and during public holidays). Using appliances on a lower tariff will not

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Natural gas

... Answers to your questions about natural gas in one place.

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Floods 2023

... Help for households that have suffered damage in floods.

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My property has been completely destroyed. Do I have to pay my bill for natural gas?

... The consumers whose properties were completely destroyed and where natural gas consumption is not possible due to damaged electrical installations will not have to pay for the supplied natural gas from 4 August 2023 until their natural gas supply is restored.

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Do I have to send a request to GEN-I in order to benefit from the exemption of payment for natural gas?

... You do not have to send any documents to GEN-I d.o.o. as the natural gas supplier in order to declare the damage. All the necessary information for the exemption of payment for natural gas for eligible household consumers will be provided to us by the competent institutions in order to make the

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My energy source supply has been interrupted as a consequence of the floods. Who do I have to contact in order to restore my supply?

... In order to restore your natural gas supply, you will have to contact your distribution system operator.

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Bills and payments

... Breaking down your natural gas bill.

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When can I expect my natural gas bill?

... Invoices for natural gas are issued between the 5th and the 15th day of the month for the past month. Once these invoices are ready, they are sent to an external contractor that prints them and sends them to Pošta Slovenije d.o.o. Then, they deliver them no later than within three working days from

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How do I arrange payment?

... You can settle all your liabilities in the usual way, i.e. via various banking channels (using online banking services, via SEPA direct debit – standing order, etc.) or at a selected place for the physical payment of bills. We suggest you arrange carefree payment via a standing order with a single

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