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Changes on a metering point

... We arrange all changes on your metering point.

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How can I arrange the receipt of natural gas bills at another address?

... In order to change the address to which bills are sent to an address that differs from your address of permanent residence, please send us a written request via the Moj GEN-I portal. All subsequent bills will then be sent to that address.

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I have become a new real estate owner. What do I have to do to ensure that the natural gas bills are issued in my name?

... A change to the owner and payer of a metering point must be made and a new contract on natural gas supply concluded, which you can simply conclude via this online form. In addition to the contract, the contract documentation to arrange changes includes: an application for an owner change and

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There will be new tenants in the apartment I am leasing out. How do I arrange the sending of bills to the new tenant/s?

... The new tenant will be required to conclude a natural gas supply contract, which they can simply conclude via this online form and make a change to the payer of the metering point. The owner’s consent to register the payer, which you must also sign as the apartment owner, will be attached to the

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How do I make changes to personal information?

... Please provide the completed and signed statement of changes to personal information to make changes to your personal information. We will submit this statement to the distribution system operator who will update this information for all the metering points linked to the same owner or contract

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How can I terminate a contract?

... In order to terminate a contract, simply complete the form for contract termination, business owners fill out the business form for contract termination, and upload it to the Moj GEN-I portal or send it to our email address plin@gen-i.si.

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Troubleshooting and handling of complaints

... Additional useful information.

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Network errors and problems

... Information on how to deal with network problems.

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What to do in the event of errors in the gas supply network?

... In the event of any type of errors or problems associated with the gas supply network, immediately contact the responsible operator of the natural gas distribution system, or call the fire department at 112 or the police at 113.

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