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Support

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Sustainable services

... Answers to all your questions about sustainable services in one place.

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E-mobility

... Important information regarding the e-mobility services.

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What do the labels AC and DC mean?

... AC (Slow Charging) is the name given to a charging station that provides slow to medium charging using alternating current. The maximum charging power available is up to 22 kW. DC (Fast Charging) is the name given to a charging station that provides fast charging using direct current. Typical

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How much does the E-mobility service cost?

... The price of the service consists of a monthly subscription fee and individual charges. The subscription fee is €1.22 per month per user card. The card is free of charge. The price list for each charging station is available on our interactive map.

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How do I pay for the service and the charges?

... Both the cost of the service and the amount of any charges will be added to your monthly electricity and/or natural gas bill.

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How many user cards can I order?

... A minimum of 1 card must be ordered to activate the service. The maximum number of user cards that can be ordered is 10.

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How do I subscribe to the E-mobility service?

... You can easily subscribe to the E-mobility service directly on the Moj GEN-I portal. In the Services tab, fill in the registration form and order the desired number of user cards. If you have not used the portal yet, ensure to register on the Moj GEN-I portal and then fill in the registration form

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Does my user card work automatically?

... Your user card does not work automatically. It is necessary to register in the Moj GEN-I Charge application before the first use, in accordance with the terms and conditions of the E-mobility service. The first E-mobility service fee will be charged on your first monthly electricity and/or natural

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Saturday: from 8 a.m. to 2 p.m.

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